Message From Your President & CEO

A Letter to Members

No one dislikes power outages more than those of us in the electric utility business. In a world of increasing dependence on quality electric power, the task of keeping the lights on is more critical — and challenging — every day.

Coupled with the dramatic increase in electrification across dozens of industries and businesses, our members’ requirements for reliable supply increases with each passing day. More people working from home, spurred by the pandemic, has only exacerbated the need for greater reliability — and its cousin, resiliency. 

The only business I know that measures as many statistical categories as the electric industry is baseball, where every play is broken down into records dating back decades. Balls, strikes, batting percentages, hits with runners in scoring position — even the number of strikes versus balls — are all analyzed and used to change the game. 

Our “batting averages” in the electric industry are things like SAIDI* (the duration of outages), SAIFI* (frequency of outages), and MAIFI* (momentary average interruption frequency). We measure and report on dozens of indices and make investments to continuously improve. We call balls and strikes on ourselves as we get better. It is also why we keep investing in new technologies, such as our outage management system, and have expanded how we use data from our advanced metering infrastructure and Supervisory Control and Data Acquisition (SCADA) system. We mine the alphabet soup of technologies in the never-ending pursuit to keep the lights on. 

However, even with our efforts, any outage or momentary blip can cause headaches. That is why we work so diligently to manage our system to avoid such incidents.

Why do the lights “go out” unexpectedly? United Power’s leading causes of outages are critters and crashes, followed by weather and equipment failure. Sometimes our transmission providers have incidents. There are also certain times we must take outages to upgrade equipment. Much of our system is underground — a tremendous investment, but one that pays dividends over time. But even undergrounding electrical service does not make the system immune from outages. In fact, underground faults can be more difficult to find and take more time to repair.

Digitalization of our lives has also made the quality of power more challenging. Older lights, motors, and machinery had a wide range of electric tolerance. This was as true in the home as it was in industry. Today’s digitalized equipment means the tolerance of even a temporary dip in power can make a difference. Some additional sensitivity comes from things like new refrigerators which try to match the motor size to load for energy efficiency, but also tolerates less voltage fluctuations. Think back to refrigerators that last 20 years or more versus today.

United Power operates at the distribution level, or the wires that bring electricity directly to homes and businesses. We strive to keep the lights on. In the past, 99.99% of ASAI* (average system “up time”) was sufficient. That meant, on average, just eight minutes of outage time per year, which was acceptable in the past but challenging in today’s digital environment. While 99.99% is good for many things, 99.999% is even better, meaning just eight seconds of outage time. Even that, however, is not fault tolerant enough in some situations. There is a very real limitation to what is possible across a large distribution network serving a significant number of varying electric loads. 

It is therefore important to understand that while we do everything possible to keep the electrons flowing, there are limitations across this broad system. It is why even in our cooperative offices every computer has a backup power supply, and our building has a backup generator.

Winter weather is upon us, and we will work to keep the lights on. This is only possible due to the brave women and men of United Power who work diligently though snow, sleet, and freezing rain to restore power. As always, please feel free to reach out to me with your questions, comments, and concerns.