United Power now offers outage text alerts to help keep you informed when the power goes out. If your mobile phone number is on your United Power account, you will automatically receive text confirmations of reported outages, updates when an outage is confirmed, and a text when power is restored.
How Outage Text Alerts Work
- An outage is reported or detected
- You may receive a text that we are investigating the outage
- Once the outage is confirmed, we will send an update
- When power is restored, we will let you know
Managing Outage Alerts
- Report an Outage — To report an outage, call 303-637-1350, report online, or use the United Power mobile app. While important outage updates are sent directly to your mobile phone, outage reports by text are not available yet.
- One Number per Member — Members can register one mobile phone number per membership for outage text alerts. For members with multiple service locations or meters, the affected address will be included in the outage notification text. Billing and account notifications are managed separately from outage alerts.
- Opt Out — Outage notifications are sent automatically to members with a mobile number on file. Members can “opt out" of outage text alerts by simply replying STOP to a text alert or by texting STOP to 303-637-1350.
Update Your Mobile Number to Receive Outage Text Alerts
Members are automatically enrolled in outage text alerts when they have a mobile phone number on their account. To add or update your mobile number, contact Member Services at 303-637-1300 or log in to your online account. Find instructions below to update your mobile phone number online or through the mobile app.
- Log in to SmartHub
- Click “Settings” then “Contact Information”
- Scroll to the “Mobile Phone” field and update your mobile number
- Click “Save” at the bottom of the screen
- An update request will go to our Member Services team
- Log in to the United Power mobile app
- Click “More” and “Settings” and go to “Billing Address”
- Scroll to the “Mobile Phone” field and update your phone number
- Click “Save” at the top of the screen
- An update request will go to our Member Services team
NOTE: the Contact Methods section is used for billing and payment notifications and is not connected to the outage alert system.
Outage Alert FAQs
You received an outage notification via text because your mobile number is associated with a United Power account that was affected by an outage.
Members with a mobile number associated with their electric account are automatically enrolled in outage text alerts. No separate enrollment is required. Members can opt out at any time by replying STOP or texting STOP to 303-637-1350.
No. The current outage notification system does not support outage reporting by text message. Members should continue using normal outage reporting methods by calling 303-637-1350, reporting online, or via the United Power mobile app.
The system received an outage report affecting your service location and is investigating whether an outage exists and the source of the outage. Sometimes outages are isolated causes like tripped breakers and System Operators will investigate the source of an outage before sending a crew into the field.
United Power has verified an outage is affecting your service location and crews are actively working to restore service.
Common reasons you may not receive a text include:
- No mobile number on file.
- You previously opted out.
- The mobile number on your account was very recently added.
- Carrier delivery issues.
To ensure you receive future messages, contact Member Services at 303-637-1300 to verify the phone number on your account.
Current systems allow only one mobile number per customer account.
The outage system allows just one mobile number per member, but text messages will include the affected service address, which is especially helpful for members with multiple service locations under their cooperative account.