For more than a year, United Power has had to alter business practices so that it could continue serving members safely and effectively. While linemen continued responding to outages and conducting maintenance to improve reliability, other practices had to change to accommodate members and employees throughout the pandemic.

In June, the cooperative was able to resume normal activities as state officials began easing public health requirements for businesses and public spaces.

Brighton Office Reopens

United Power welcomed employees back when its office location in Brighton re-opened to members on June 1. The cooperative preemptively closed its office locations in March 2020 as the pandemic began and employees transitioned to remote work.

To help members continue to access convenient payment centers, several payment kiosks were installed around the cooperative’s service territory, including its office locations in Carbon Valley and Brighton. A kiosk had previously been installed at the Coal Creek office and another was added in Fort Lupton at the Bank of Colorado Operation Center. The four payment kiosks will remain available for members who would like to continue using them.

In Your Community

For the first time in more than a year, in-person community events have returned, and United Power will play a crucial role in helping make many of them a reality. Not only that, but you’ll see the cooperative present at several upcoming events throughout the summer and fall. Be sure to stop by the cooperative’s booths to say hello. Our employees are ready to see our members’ friendly faces.

Employee Vaccination Clinic

Scheduling a vaccination appointment was a difficult task this spring. With employees returning to the office, United Power hosted a free and voluntary clinic for employees — and their families — who were interested in receiving the vaccine but had been unable to schedule an appointment. It’s one more way the cooperative is ensuring its employees can return to work and interact with members safely.

Carbon Valley Open House

All members are invited to United Power’s Carbon Valley Service Center on August 28 to celebrate the co-op surpassing 100,000 meters. The cooperative will also finally have an opportunity to unveil its newest office location to members in attendance during the celebration.

As United Power and the communities it serves continue the transition out of COVID protocols, the cooperative looks forward to seeing its members again.

Safe Ways to Pay Your Bills

United Power reopened its Brighton office to members beginning June 1. For members who have not been vaccinated or are uncomfortable coming into United Power’s office to make payments, the cooperative offers a variety of safe alternatives:

• Online/Mobile: A quick and easy way to view your account and make payments from your home or remotely using the United Power app. Online accounts can also be used to report outages.
• Auto Pay: A hassle-free way to ensure payments are made on time every month. Sign up using your online account.
• Payment Kiosks: United Power has four kiosk locations: Brighton, Carbon Valley, Fort Lupton and Coal Creek. Members only need an account number and form of payment. Cash/credit are applied immediately to your account.
• Pay By Phone: Payment can be made 24 hours/day by calling 866-999-4485.
• Pay Now: Allows members to make quick, one-time payments without needing a login or password. You’ll just need an account number and form of payment.
• Pay As You Go: A new payment method for members allows you to pay for power before you use it.

For more information about payment options, go to www.unitedpower.com/payments.