Managing My SolarMyGen through the Power Portal
MyGen offers United Power members with solar energy systems the convenience of viewing solar production data and energy consumption information in one online portal. With MyGen, you will not have to manually merge data provided by solar contractors with the net metering energy information from United Power to see your complete energy picture. Simply visit the Power Portal to monitor your solar production in the same place you gather your consumption history.
Media Contacts
United Power is dedicated to assisting the news media in disseminating important information as quickly and accurately as possible. Whether you are in need of information about an electrical outage or a popular member event, we are available to answer your questions. Our Communications Department is ready 24 hours a day, seven days a week, to assist the media with any electric utility information.
Media Inquiries
Please send an email to the United Power communications team, and we will respond as soon as possible.
You may also find pertinent information on the following pages:About UsAnnual MeetingAnnual ReportsOutage UpdatesNews Feed
Medical DevicesHave a Backup Plan for Prolonged Outages
United Power prides itself on providing reliable electric service, but there are times due to weather or other factors that power can be interrupted. Nobody likes power outages, and United Power understands that they can be especially worrisome for members with special medical needs. If you use life-sustaining medical equipment that depends on 24/7 electricity for operation, such as oxygen generators, kidney dialysis machines, and respirators, it is important to develop a power outage plan before a disaster strikes.
The following tips are good considerations when you are making your power outage plan:
If you cannot be without power, plan for how you will obtain power backup. If possible, have a backup battery, generator, or alternate electrical resources. Explore newer solutions, and also consider foot pumps and other simple tools that might suffice when nothing else works.
For extended outages, you may want to have a plan for evacuation to another location.
Keep a full charge on devices that will maintain power to your equipment during electric outages.
Install a special alarm so someone will be awakened if electric service is interrupted during the night.
Purchase extra batteries for battery-operated medical or assistive technology devices.
Sign up to receive emergency emails and text messages from your local government alert system.
Always report your power outages or electric emergencies. Do not assume we know about your outage. Report outages via phone or through our website.
If you use a generator for backup power, please notify United Power and take appropriate safety precautions to protect our crews who may be working on the line.
Keep your contact information associated with your electric account up to date so United Power can reach you in the event of an outage or emergency.
Medical Certificate Support
United Power understands that some members rely on electricity for essential medical needs. If you are facing disconnection for non-payment and someone in your home uses life-sustaining medical equipment or has a condition that requires uninterrupted electric service, you may request special consideration through a Medical Certificate.
How it Works
With a valid Medical Certificate on file, members who are subject to disconnection for non-payment can enter into a temporary payment arrangement and avoid disconnection for up to 60 days, with a possible 30-day extension upon submission of an updated Medical Certificate.
A Colorado-licensed physician must complete a Medical Certificate confirming that loss of power would put a household member’s health at risk.
Once United Power receives the certificate, we can temporarily delay disconnection or work with you on next steps to help keep service active.
It is imperative that the member contacts United Power to establish temporary payment arrangements and discuss the status of a Medical Certificate on file.
Important Information
A Medical Certificate does not cancel or reduce your bill. Members are still responsible for charges and must make payment arrangements.
A Medical Certificate does not guarantee uninterrupted power. Outages can occur for many reasons, and it is not possible to prioritize power restoration for homes with a Medical Certificate.
Members who rely on medical devices should have a backup plan for power outages.
Review the United Power Rules & Regulations for complete details of the Medical Certificate provision.
Need assistance?
If you believe your household qualifies, please contact United Power. We will guide you through submitting a Medical Certificate and discuss payment options to help protect your service while meeting account requirements. Your safety and well-being matter — we are here to help.
Medical Certificate Form (pdf)Submit Medical Certificate Form
Member Assistance Resources
If you are experiencing a hardship that is preventing you from making your payment in full or you would like information on payment or billing options, please contact a Member Services Representative via email or phone at 303-637-1300. Below are a few billing options for members who need more flexible payment arrangements.
Member BenefitsYou Belong Here
As a customer of United Power, you are a member-owner of a not-for-profit electric cooperative. We have been delivering co-op power to homes, farms, businesses, and industries along Colorado's northern Front Range for more than 85 years. We are one of the fastest-growing electric distribution cooperatives in the country, and we are proud of our reliable service record, fostering relationships in the communities we serve, and our dedication to innovative energy programs.
Your cooperative membership comes with an assurance that we will work diligently to provide reliable electric service and several other valuable member benefits.
Member Choice GrantsPowering Positivity
Within our service territory there are several nonprofit organizations that bring value to the community or communities they help support. Member Choice Grants allow our members to nominate a nonprofit organization within the cooperative's service territory to receive grant funds from United Power. These grants will help them continue to work toward accomplishing their mission and serve the local community. In this way, we are able to support the causes our members truly care about.
Nominating an organization to receive a Member Choice Grant is as simple as filling out the form below and providing a brief reason why you feel the organization should receive the grant.
2026 Member Choice Grant nominations will open soon!
Message From Our CEOMessage From Your President & CEOA Letter to Members
Every utility person I have known for nearly three decades is concerned with the critical mission of safely keeping the lights on in the most cost-effective manner possible. It may not feel that way to the public sometimes, as we must deal with everything from weather and equipment shortages to critters getting into lines and vehicle accidents causing the power to go out.
The wild windstorms in mid-December were extreme, and the intensity of the winds unprecedented. However, we prepare for these severe weather events, and in so doing, ensuring the safety of our employees, our members, and our communities is our priority. The lengthy outages that affected many United Power members during this windstorm were the result of the cooperative operating in protective mode for wildfire safety during the back-to-back windstorm events that impacted our mountain territory. In this operating mode, lines are placed in the most sensitive settings, and power is immediately shut off if anything is detected on the system. Before power can be safely restored, crews must complete physical inspections of all power lines and equipment. These inspections are critical for public safety and can take time — particularly when outages are widespread and restoration can be delayed when damage is found.
We know the loss of power means an interruption in our day-to-day routines and our ability to work or go to school. However, it is important also to understand that when a transmission provider opts to shut off power (public safety power shutoff) or when the transmission provider loses power due to a weather event (e.g., damage to lines), United Power’s members may also lose power. The cooperative operates a distribution system, which includes the wires to homes and businesses in our service territory, but United Power does not control the interstate and intrastate transmission lines carrying electricity from faraway places. This is one of the reasons we are focused on hyper-localizing our resources whenever we can to stay off the “big wires.” It is another reason why we have added so many distributed batteries to the system and plan to add more.
We cannot restore service to the local distribution system until transmission has been re-energized. It is important to realize that after outages occur due to storms, we must visually inspect every line on the distribution system. Our brave crews worked for several days to make sure trees were out of the wires. Sometimes our crews would inspect and restore power only to have new branches blown into lines after they had moved on. We must maintain a careful balance between restoring power to homes and businesses and mitigating the threat of wildfires.
We continue investing heavily into our distribution system, deploying the most practical and innovative technology we can. This involves installing coated cables in the mountain territory, and special fusing and sensors systemwide to be able to understand what is happening on our grid in real time. We can only see what is taking place on the distribution side of the United Power system. We do not have visibility to what is occurring on the transmission side — we only know whether power is flowing or not.
The United Power system is one of the most reliable in the nation, and that is one of the reasons outages seem so out of the ordinary. When we do have “normal” outages, they are usually quite short, which makes extended outages seem even more unusual and frustrating to members.
I am so proud of the team at United Power for the work they did during the December wind event and continue to do every day to benefit our members. Our management team has spent time looking at what worked well, what did not work so well, and what we can do to improve when another event occurs.
Every morning when I get up, the first thing I check is whether we kept the lights on for our members and if everyone is safe. Power outages will occur — that is the reality of the system dealing with nature. But we will always be here for our members, ready to get the lights back on.
As always, feel free to reach out to me personally with any questions or comments.
Meter Disconnects, Upgrades, and TamperingMeter Disconnects
United Power will help coordinate service disconnects for members performing tree trimming, home renovation projects, system upgrades, or any other work that requires temporary interruptions. Please contact the cooperative to schedule service disconnects at your home or business prior to work being conducted.
Contact a member services representative with any questions about service disconnects at 303-637-1300.
Members and member-hired electricians or contractors are not authorized to tamper, disconnect, or otherwise bypass United Power meters.
My AccountTake Control of Your Account Electronically
United Power offers members easy access to their account online through our website and free United Power app.
Take control of your electricity use and United Power account. In one place you can:
Managing My SolarMyGen through the Power Portal
MyGen offers United Power members with solar energy systems the convenience of viewing solar production data and energy consumption information in one online portal. With MyGen, you will not have to manually merge data provided by solar contractors with the net metering energy information from United Power to see your complete energy picture. Simply visit the Power Portal to monitor your solar production in the same place you gather your consumption history.
Media Contacts
United Power is dedicated to assisting the news media in disseminating important information as quickly and accurately as possible. Whether you are in need of information about an electrical outage or a popular member event, we are available to answer your questions. Our Communications Department is ready 24 hours a day, seven days a week, to assist the media with any electric utility information.
Media Inquiries
Please send an email to the United Power communications team, and we will respond as soon as possible.
You may also find pertinent information on the following pages:About UsAnnual MeetingAnnual ReportsOutage UpdatesNews Feed
Medical DevicesHave a Backup Plan for Prolonged Outages
United Power prides itself on providing reliable electric service, but there are times due to weather or other factors that power can be interrupted. Nobody likes power outages, and United Power understands that they can be especially worrisome for members with special medical needs. If you use life-sustaining medical equipment that depends on 24/7 electricity for operation, such as oxygen generators, kidney dialysis machines, and respirators, it is important to develop a power outage plan before a disaster strikes.
The following tips are good considerations when you are making your power outage plan:
If you cannot be without power, plan for how you will obtain power backup. If possible, have a backup battery, generator, or alternate electrical resources. Explore newer solutions, and also consider foot pumps and other simple tools that might suffice when nothing else works.
For extended outages, you may want to have a plan for evacuation to another location.
Keep a full charge on devices that will maintain power to your equipment during electric outages.
Install a special alarm so someone will be awakened if electric service is interrupted during the night.
Purchase extra batteries for battery-operated medical or assistive technology devices.
Sign up to receive emergency emails and text messages from your local government alert system.
Always report your power outages or electric emergencies. Do not assume we know about your outage. Report outages via phone or through our website.
If you use a generator for backup power, please notify United Power and take appropriate safety precautions to protect our crews who may be working on the line.
Keep your contact information associated with your electric account up to date so United Power can reach you in the event of an outage or emergency.
Medical Certificate Support
United Power understands that some members rely on electricity for essential medical needs. If you are facing disconnection for non-payment and someone in your home uses life-sustaining medical equipment or has a condition that requires uninterrupted electric service, you may request special consideration through a Medical Certificate.
How it Works
With a valid Medical Certificate on file, members who are subject to disconnection for non-payment can enter into a temporary payment arrangement and avoid disconnection for up to 60 days, with a possible 30-day extension upon submission of an updated Medical Certificate.
A Colorado-licensed physician must complete a Medical Certificate confirming that loss of power would put a household member’s health at risk.
Once United Power receives the certificate, we can temporarily delay disconnection or work with you on next steps to help keep service active.
It is imperative that the member contacts United Power to establish temporary payment arrangements and discuss the status of a Medical Certificate on file.
Important Information
A Medical Certificate does not cancel or reduce your bill. Members are still responsible for charges and must make payment arrangements.
A Medical Certificate does not guarantee uninterrupted power. Outages can occur for many reasons, and it is not possible to prioritize power restoration for homes with a Medical Certificate.
Members who rely on medical devices should have a backup plan for power outages.
Review the United Power Rules & Regulations for complete details of the Medical Certificate provision.
Need assistance?
If you believe your household qualifies, please contact United Power. We will guide you through submitting a Medical Certificate and discuss payment options to help protect your service while meeting account requirements. Your safety and well-being matter — we are here to help.
Medical Certificate Form (pdf)Submit Medical Certificate Form
Member Assistance Resources
If you are experiencing a hardship that is preventing you from making your payment in full or you would like information on payment or billing options, please contact a Member Services Representative via email or phone at 303-637-1300. Below are a few billing options for members who need more flexible payment arrangements.
Member BenefitsYou Belong Here
As a customer of United Power, you are a member-owner of a not-for-profit electric cooperative. We have been delivering co-op power to homes, farms, businesses, and industries along Colorado's northern Front Range for more than 85 years. We are one of the fastest-growing electric distribution cooperatives in the country, and we are proud of our reliable service record, fostering relationships in the communities we serve, and our dedication to innovative energy programs.
Your cooperative membership comes with an assurance that we will work diligently to provide reliable electric service and several other valuable member benefits.
Member Choice GrantsPowering Positivity
Within our service territory there are several nonprofit organizations that bring value to the community or communities they help support. Member Choice Grants allow our members to nominate a nonprofit organization within the cooperative's service territory to receive grant funds from United Power. These grants will help them continue to work toward accomplishing their mission and serve the local community. In this way, we are able to support the causes our members truly care about.
Nominating an organization to receive a Member Choice Grant is as simple as filling out the form below and providing a brief reason why you feel the organization should receive the grant.
2026 Member Choice Grant nominations will open soon!
Message From Our CEOMessage From Your President & CEOA Letter to Members
Every utility person I have known for nearly three decades is concerned with the critical mission of safely keeping the lights on in the most cost-effective manner possible. It may not feel that way to the public sometimes, as we must deal with everything from weather and equipment shortages to critters getting into lines and vehicle accidents causing the power to go out.
The wild windstorms in mid-December were extreme, and the intensity of the winds unprecedented. However, we prepare for these severe weather events, and in so doing, ensuring the safety of our employees, our members, and our communities is our priority. The lengthy outages that affected many United Power members during this windstorm were the result of the cooperative operating in protective mode for wildfire safety during the back-to-back windstorm events that impacted our mountain territory. In this operating mode, lines are placed in the most sensitive settings, and power is immediately shut off if anything is detected on the system. Before power can be safely restored, crews must complete physical inspections of all power lines and equipment. These inspections are critical for public safety and can take time — particularly when outages are widespread and restoration can be delayed when damage is found.
We know the loss of power means an interruption in our day-to-day routines and our ability to work or go to school. However, it is important also to understand that when a transmission provider opts to shut off power (public safety power shutoff) or when the transmission provider loses power due to a weather event (e.g., damage to lines), United Power’s members may also lose power. The cooperative operates a distribution system, which includes the wires to homes and businesses in our service territory, but United Power does not control the interstate and intrastate transmission lines carrying electricity from faraway places. This is one of the reasons we are focused on hyper-localizing our resources whenever we can to stay off the “big wires.” It is another reason why we have added so many distributed batteries to the system and plan to add more.
We cannot restore service to the local distribution system until transmission has been re-energized. It is important to realize that after outages occur due to storms, we must visually inspect every line on the distribution system. Our brave crews worked for several days to make sure trees were out of the wires. Sometimes our crews would inspect and restore power only to have new branches blown into lines after they had moved on. We must maintain a careful balance between restoring power to homes and businesses and mitigating the threat of wildfires.
We continue investing heavily into our distribution system, deploying the most practical and innovative technology we can. This involves installing coated cables in the mountain territory, and special fusing and sensors systemwide to be able to understand what is happening on our grid in real time. We can only see what is taking place on the distribution side of the United Power system. We do not have visibility to what is occurring on the transmission side — we only know whether power is flowing or not.
The United Power system is one of the most reliable in the nation, and that is one of the reasons outages seem so out of the ordinary. When we do have “normal” outages, they are usually quite short, which makes extended outages seem even more unusual and frustrating to members.
I am so proud of the team at United Power for the work they did during the December wind event and continue to do every day to benefit our members. Our management team has spent time looking at what worked well, what did not work so well, and what we can do to improve when another event occurs.
Every morning when I get up, the first thing I check is whether we kept the lights on for our members and if everyone is safe. Power outages will occur — that is the reality of the system dealing with nature. But we will always be here for our members, ready to get the lights back on.
As always, feel free to reach out to me personally with any questions or comments.
Meter Disconnects, Upgrades, and TamperingMeter Disconnects
United Power will help coordinate service disconnects for members performing tree trimming, home renovation projects, system upgrades, or any other work that requires temporary interruptions. Please contact the cooperative to schedule service disconnects at your home or business prior to work being conducted.
Contact a member services representative with any questions about service disconnects at 303-637-1300.
Members and member-hired electricians or contractors are not authorized to tamper, disconnect, or otherwise bypass United Power meters.
My AccountTake Control of Your Account Electronically
United Power offers members easy access to their account online through our website and free United Power app.
Take control of your electricity use and United Power account. In one place you can:
