After several years operating a storefront in Fort Lupton, United Power is closing its office located on Dexter Street in the Fort Lupton Safeway shopping center. All United Power lobbies have been closed to the public since March due to the coronavirus pandemic, and the Fort Lupton office will not reopen. When conditions allow and offices reopen to the public, members who wish to conduct business in person will be able to visit our Brighton office, located just nine miles from Fort Lupton. The cooperative is also planning to open a self-serve payment kiosk in Fort Lupton to ensure members still have a local payment station that accepts cash, check, and card.
“The way our members want to conduct business with us is evolving. Before the pandemic, we were noticing a decline in the number of members visiting us in person. The pandemic stopped all in-person services, and our members quickly adapted to using remote tools to manage their accounts,” said Francis Ashu, Member Services Director. “Now more of our members are consistently interacting with us over the phone or online and leveraging self-serve payment options instead of visiting our front counters. Through these options, members have easy and safe access to account information from the comfort of their home, and we are able to provide the same level of quality service without the costs associated with operating a storefront location.”
Over the last few years, United Power has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices. The co-op has responded by offering more ways for members to access their accounts and make quick and secure payments without visiting an office. Members can easily review account information and make payments through our online portal, mobile app and pay by phone features. Self-serve payment kiosks that accept cash, check and card payments are available in our Carbon Valley, Coal Creek and Brighton office with expanded hours beyond the business day. Since the pandemic related closures, our online, over the phone and self-serve support options have allowed United Power to continue to serve our members at a safe distance.
United Power member services representatives and other office personnel have also been working remotely while handling support inquiries. When employees return to the office, member services representatives from the Fort Lupton location will transfer to the Brighton Headquarters, and eventually in-person service will resume from the Brighton Headquarters lobby. The Brighton, Coal Creek and Carbon Valley offices house a consolidated mix of line crews, vehicle maintenance, member services, engineering and new construction teams. Whereas, the Fort Lupton office has been a member services-only storefront. Consolidating employee teams to these primary office locations will improve efficiency and save money for the cooperative and our members.
“The co-op has a long history of partnership with the town of Fort Lupton and the town has always welcomed our storefront location. We thank you for your hospitality over the years,” said Bryant Robbins, Acting Chief Executive Officer. “Be assured that this office closure doesn’t diminish our commitment to serving the Fort Lupton community—we remain as dedicated as ever to providing you with co-op power and supporting the community you call home.”
United Power remains committed to serving the Fort Lupton area with more than just electricity. Our crews continue to be dispatched from our Carbon Valley Service Center and our Brighton Headquarters for outages, and you will still see us working in the area to conduct system maintenance. You’ll still see our employees involved in the community, and our name on banners at ball parks and as a supporter of local organizations and community events. As your electric cooperative, we’re here to power what matters, no matter where you live in the service territory.