United Power has payment kiosks at our Brighton, Coal Creek and Carbon Valley office locations. These easy-to-use and hassle-free kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.

To make a payment at one of these kiosks, bring your United Power account number and a form of payment. 

Set Up Your Fast Pass for Quick Access

To make your transactions faster, there is an option to set up a “Fast Pass,” which will be prompted once you complete a successful transaction. You’ll create a 4-digit PIN and receive a printed barcode.

The next time you visit a United Power payment kiosk, select “Fast Pass” and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.

Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.

The United Power board of directors proposed a modest increase in residential rates at their November 8th regulatory meeting. The rate increase will vary from 1.5–2% for residential members. Members on the standard residential rate will see a 1.5% rate increase beginning with their January 1st usage, which amounts to an average increase of $1.58 per month. Members on the residential time-of-day rate and irrigation rate will see a 2% increase – an average monthly increase of $3.23 per month. 

An additional time-of-day rate was added in response to concerns raised by members utilizing the time-of-day rate. The additional time-of-day rate gives members who utilize specialized equipment and shift their consumption to off-peak periods another rate option. (See Rates Chart attachment below)

“As we move forward with the rate changes, it’s important that we listen to our members, and our newest rate is a response to their concerns,” stated Dean Hubbock, Director of Power Supply and Rates. “The new rates should have a minimal impact on members, and we now have several rates that members can consider when determining the best rate for their lifestyle.”

Last year, United Power instituted a new rate structure that allowed the cooperative to more fairly bill members for not only the power they use, but also for their impact on the electrical system delivering power. The new rate structure charges for energy and demand, breaking apart two costs that had been previously blended together. The new structure even allows members to have more control over the components of their bill that raise their costs. For example, in the residential rate, the demand charge increased by 50¢ per kW, while the energy charge drops from 10.15¢ per kWh to 9.95¢ per kWh.

“We understand that everyone has a different way they use power in their home, and by expanding our rate offerings, members can select a rate that best fits their usage patterns,” stated Hubbock.

In addition to the changes to the residential rates, the board proposed a couple additional changes. Irrigation rates will see a 2% monthly increase for 2020 – an increase of about $1.79 per month. Small and large commercial customers and large industrial primary customers will see an overall 2% monthly decrease in 2020. 

“The small reduction for commercial customers was warranted according to our most recent cost-of-service study,” stated Hubbock. “We will be conducting another full study in 2020, and that will help us continue to refine the rates we charge members in different rate classes.”

The new rates will go into effect for usage beginning January 1, 2020, so members will not see the increase on their bills until their February billing. Members can learn more about how to control their demand and lower their overall electric costs by visiting the Understanding Demand page. There are many helpful resources and videos to help you understand how the two components of your power are billed and how to control these costs.

The holiday season is quickly approaching, and with it the time to put up festive lights, both indoors and outdoors, to enjoy along with the holiday season.

According to Electrical Safety Foundation International, nearly 90 percent of Americans decorate their homes as part of winter holidays. While holiday lighting does contribute to the joy, appeal and splendor of the season, using them without following important safety precautions can increase the risk of fires and electrical injuries.

ESFI recommends holiday safety steps to ensure you and your family are able to enjoy the season comfortably and worry-free:

1. The best decorations are safe decorations, so when you’re decorating, make sure not to run cords under rugs or furniture.

2. Always turn off your decorations when you leave your home and when you’re sleeping.

3. Don’t overload outlets or extensions cords. If you’re using extension cords or adapters that add receptacles, consider having a qualified electrician add more outlets to your home.

4. Only use electronics in dry areas. As tempting as it is, you just can’t decorate your aquarium with icicle lights.

5. Every home needs a working smoke alarm in each bedroom, outside sleeping areas and on every level, including the basement.

6. Inspect your decorations and discard any that are damaged or worn out. Check each set of lights, new or old, for broken or cracked sockets, loose connections or frayed or bare wires. Plug light strings together as you inspect them but before hanging.

7. ESFI recommends buying your family Arc-Fault Circuit Interrupter breakers or outlets. Many electrical fires that occur every year could be prevented by AFCIs.

Annual Regulatory Meeting Planned for November 8, 2019

Meeting Agenda

Every year, the United Power board takes a deep dive into the rates we charge for electricity and considers both the revenue requirements of the cooperative and the anticipated load growth for the cooperative in setting rates for the upcoming year. The United Power board will be considering some adjustments in current rates and adding an additional rate for 2020 at its November 8 Regulatory Meeting.

Recommendations from staff for the upcoming year include a modest 1.5-2% increase for residential members. Similar to last year’s rate changes, the adjustment being proposed would slightly increase the demand component and reduce the cost of energy. In 2019, the cooperative incorporated a demand charge into their residential rate, while reducing the cost of energy.

“When United Power rolled out the advanced metering infrastructure several years ago, we were able to collect better data about how each member uses power in their home or business,” stated Dean Hubbuck, Director of Power Supply and Rates. “Using this data, we constructed a rate that considers not only how much power a member consumes, but we can also measure their impact on the grid that supplies that power. By breaking apart these separate components members are billed more accurately for their use and impact.”

The rate structure not only allowed the cooperative to charge members more fairly for their impact on the electrical system, but it also put more power into the hands of members to control their costs by shifting the way they use electricity in their homes. For instance, by spreading out the use of household appliances like dryers and dishwashers through the course of the day, members can have a direct impact on their demand and reduce their costs.

This year, the board is also considering a new rate that would help lessen the impact on members who utilize electric heating technology in their homes. Homes utilizing electric thermal storage units experienced a larger impact from the rate change in 2019 when compared with the average household. A group of members concerned about the increase met with staff and board members to voice their concerns and ask the board to consider their unique situation.

“One of the best things about being served by a cooperative is that members have direct access to their regulators – the board of directors,” stated Hubbuck. “In response to our members concerns we hosted public meetings, and the new rate being considered in November is in response to these meetings.”

The changes are planned to be in effect for consumption beginning January 1, which means members would see the changes on their February bills. Once the rate adjustments are decided, the changes will be communicated via the United Newsline and on the cooperative’s website.

United Power offices will open at 10 a.m. on Tuesday, November 26th in anticipation of the incoming winter storm.

To make a payment, manage your account or report an outage, please login to SmartHub https://unitedpower.smarthub.coop/

As always, our dispatch and operations personnel remain on duty to respond to outages and emergencies.

Careers in Energy Week is Oct.14-20, 2019 and celebrates the workforce that provides a vital service to our communities and to raise awareness of the rewarding careers available in the energy industry. From line workers to construction project managers to electrical engineers and beyond, these men and women work tirelessly to ensure that businesses and homes across the country always have the energy they need.

To celebrate the people behind your power, we’ve featured a small sampling of the many employees who have found careers in energy at your local electric cooperative.

Jared
Senior Planning Engineer

United Power’s engineering team is hard at work behind the scenes designing a system able to efficiently deliver reliable power to our members. That includes monitoring system performance and forecasting for growth and future load – the amount of energy the cooperative must distribute to provide enough power for all our members.

“There’s never a dull moment working in the field of power engineering. We get to work with large scale projects that set the direction for the future of the cooperative. Advances in system software allow us to better map our system, identify and resolve weaknesses and put in redundancies to ensure our system is better equipped to deliver reliable power to members. Technological innovations allow us to more quickly identify and isolate faults (outages), reducing the impact of events. It’s kind of like solving a complex puzzle, but that’s what makes it exciting. There’s a lot of opportunity in the power industry for young, talented engineers to come in and have an immediate impact.”

Kirsten
Senior Right-of-Way Agent

When United Power builds new infrastructure – the lines, poles, and equipment that deliver power to our members – we work within existing agreements with cities or counties or obtain new agreements with property owners to build on that property. Our right-of-way agents are responsible for obtaining those permissions so we can build our infrastructure safely, affordably and efficiently.

“Working in right of way, you’re going to meet a lot of people and work on a lot of different kinds of projects. No two projects are the same, and that means being willing to learn about new industries. It requires a level of conscientiousness, accuracy and an ability to negotiate effectively. I’m thankful for the mentors I’ve had and the professional organizations I’ve been a part of along the way, but also those I’ve been able to mentor.”

Eliana
Energy Management Specialist

United Power’s energy management specialists are available to help empower members to take control of their energy usage. Through carefully researched energy audits, our team educates members about what behaviors are having the biggest impact on their usage, how small changes can save them time, energy and money, and what programs the cooperative offers to help them make those changes.

“You can never assume you know what the member needs. Listening is crucial because every member is trying to find solutions for their own unique challenges, and sometimes they don’t realize the solution can be simple and easy. Asking the right questions helps us narrow down their true needs. Our goal is to craft a positive member experience that leaves them armed with the information necessary to make meaningful changes to their energy usage.”

Bryce
Project Coordinator II

When new development moves into United Power’s service territory, our project managers and coordinators work with those developers to facilitate the electrical system design and construction process from start to completion, while also coordinating conversation across teams inside and outside the cooperative.

“Our ultimate responsibility is to ensure we design an electrical route that meets both our system’s needs and our member’s needs. We begin that process by meeting with members and obtaining detailed project plans to pass along to designers. To succeed in this field, you need to be able to adapt quickly to different situations, wear multiple hats and stay organized. Our digital-first approach to new construction projects has made managing jobs quicker, easier and more efficient, but we still prioritize meeting with members. Each day I’m able to see or do something different to help a member resolve their needs. It’s also been exciting to see some of the new development moving into our territory.”

Brittany
Apprentice Lineman - Step 5

United Power lineworkers are responsible for maintaining the lines, poles, and equipment that deliver power to our members. In the event of an outage, they are our “boots on the ground” working diligently to restore power as quickly and safely as possible. They work in high voltage and often dangerous situations, regardless of the weather. For them, linework is something of a passion project.

“If you decide to go into linework, you have to know it’s something you want to do. Not many people are getting into it because it’s challenging, but if you love what you’re doing and are willing to stick it out no matter what, you can do it. It just takes time. If you’re a woman interested in going into linework, don’t be intimidated. You’re going to have to work harder and find different techniques that work for you, but don’t be afraid to ask for help. If it’s something you really want to do, you can do it.”

Energy jobs offer promising opportunities to both experienced workers and those just starting their careers. These jobs are active, hands-on, rewarding, and available in every state, in an industry that is stable and growing. Learn more at www.getintoenergy.com.

United Power offers competitive salaries and first-class benefits for nearly 200 energy-related positions. If you’d like a rewarding career at a member-owned electric cooperative where we power what matters to over 93,000 members who live, work and play in our rapidly growing service territory, visit www.unitedpower.com/careers to view current openings.