United Power recently installed a new payment kiosk at its Brighton office location, available now for member use. The installation of the new kiosk adds a third location for members to make payments via kiosk, joining the Carbon Valley Service Center and the Coal Creek Canyon office. Payments made using a kiosk at any of the three locations are quick, simple and hassle-free. 

Payment kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment. 

Set Up Your Fast Pass for Quick Access

To make your transactions faster, there is an option to set up a “Fast Pass,” which will be prompted once you complete a successful transaction. You’ll create a 4-digit PIN and receive a printed barcode.

Bring your barcode next time you visit a United Power payment kiosk, select “Fast Pass” and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.

Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.

Article originally published on April 10, 2020

United Power Board of Directors Allocates $250,000 to Co-op Cares Fund to Support Members Economically Affected by the COVID-19 Pandemic

Brighton, CO – United Power’s Board of Directors approved a special allocation of $250,000 in unclaimed capital credits to be used to help offset electric bills for members impacted by the COVID-19 pandemic. The Co-op Cares Fund is designed to assist members who have been directly impacted by COVID-19 – particularly those who have been affected by illness and job losses.

United Power knows that many families have been impacted by this ongoing situation and we are working hard to support the membership. United Power, like many other utilities in Colorado, temporarily suspended disconnects and late fees on all residential and small commercial accounts during this health emergency. [Disconnections for non-payment resumed in July]

“The Co-op Cares Fund complements the many other ways United Power is helping our members weather this situation,” stated Bryant Robbins, CEO. “As a member-owned cooperative, we are always looking for ways to support our members during tough times, and this situation has impacted our members in so many diverse ways.”

While no residential or small-commercial utility services were disconnected from March through June, United Power members are still expected to pay their bill when they are able. In addition to the Co-op Cares Fund, United Power has various programs to help members keep their accounts current including extended payment arrangements, budget billing and other assistance programs. The current temporary suspension of disconnects merely postpones an eventual utility shut off once the suspension is lifted. United Power encourages members to contact us before that happens so we can connect you with the best programs for your needs.

“United Power has several ways to help with members when they are having difficulty paying their electric bills,” stated Robbins. “All we are asking our members to do is pick up the phone and call us if you are having difficulty paying your bill. We can’t help you if we don’t know you are struggling.”

The Co-op Cares Fund will be available for assistance through the end of 2020, or when the fund is depleted. United Power members who are impacted by the current health emergency or any other situation can apply for the Co-op Cares Fund, login to your online account and complete an application.

The application can be found under Contact Us > Report an Issue/Inquiry > Submit Other Issue > Inquiry Type: Application – Coop Cares Fund.

Billing Assistance

United Power is a member-owned, not-for-profit electric cooperative delivering electricity to nearly 95,000 meters at homes, business, and farms in Colorado's north central front range. For more information about the cooperative, visit www.unitedpower.com or follow them on social media at facebook.com/unitedpower or twitter.com/unitedpowercoop.

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