United Power recently installed a new payment kiosk at its Brighton office location, available now for member use. The installation of the new kiosk adds a third location for members to make payments via kiosk, joining the Carbon Valley Service Center and the Coal Creek Canyon office. Payments made using a kiosk at any of the three locations are quick, simple and hassle-free. 

Payment kiosks accept cash, credit card or check payments. Cash and credit card payments made using a kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment. 

Set Up Your Fast Pass for Quick Access

To make your transactions faster, there is an option to set up a “Fast Pass,” which will be prompted once you complete a successful transaction. You’ll create a 4-digit PIN and receive a printed barcode.

Bring your barcode next time you visit a United Power payment kiosk, select “Fast Pass” and quickly find your account with the barcode/PIN or the phone number you used when setting up your Fast Pass.

Please be careful to enter the correct phone and account numbers when making a payment because your Fast Pass will reflect these numbers exactly as you input them.

United Power Holds First-Ever Virtual Annual Meeting Amid COVID-19 Concerns

2020 Virtual Annual Meeting Videos & Content

Brighton, CO – In response to growing concerns over the rapid spread of COVID-19 and for the health and safety of its members, United Power offered an alternate option to its traditional Annual Meeting format this year. The result was the co-op’s first-ever virtual “telephone town hall” style Annual Meeting held April 15, 2020.

The Annual Meeting, which had been previously scheduled at the Riverdale Regional Park, had a record participation of 569 members who pre-registered for the over-the-phone event. The virtual format offered United Power an optimal platform to educate members about the co-op’s activity over the past year and thank them for their hand in its success.

Since an in-person meeting could not be hosted, voting in this year’s director election was conducted via mail-in ballot only. Incumbents in United Power’s South and West Districts each won reelection in contested races. David E. Rose, South District, received 2,335 votes to retain his seat on the board. Stan Martin also received 1,833 votes in the South District. Greg Campbell and Phil Noble received 1,244 and 926 votes, respectively. In the West District, Virginia “Ginny” A. Buczek retained her seat after receiving 4,499 votes. James P. Menghi received 1,774 votes. Tamra K. Waltemath, Mountain District, and James Vigesaa, East District, who ran unopposed in this year’s election, received 5,770 and 5,741 votes.

The cooperative focused on innovations and improvements this past year that centered on driving member satisfaction through increased reliability and pursuing more affordable power. Upgrades to the cooperative’s system, including the installation of an industry-leading “smart grid,” reduced outage times and placed the cooperative among the top 10 percent of utilities nationwide in reliability. Meanwhile, the cooperative has made headlines for ongoing negotiations with its wholesale power provider, Tri State Generation & Transmission, that would allow it to pursue more affordable energy options.

“One of our biggest challenges is the affordability of our power supply,” said United Power Board Chairman James Vigesaa. “We’re trying to obtain the most affordable power for our members by looking at all our options, including our wholesale power costs and what other opportunities exist to offer a better value to our members.”

One project that did highlight another strong year for the cooperative was staffing the Carbon Valley Service Center, located just off I-25 near Firestone in the western part of its service territory. Crews began the transition over to the new facility in early 2019 and were quickly able to prove the facility’s worth during March’s bomb cyclone weather event.

“We’ve got what I consider a world-class dispatch center over there,” said Chief Executive Officer Bryant Robbins. “If we hadn’t had those things in place, the members we got back on in two hours might have taken three days.”

Even in this time of uncertainty, United Power continues to put its members first, looking for the best way to provide the same reliable power its members have come to expect.

“The most important thing to all of us, board members and employees, is that our focus needs to be on that member out there at the end of the line,” said Vigesaa. “Everything we do needs to enhance the safety, affordability and reliability for that member.”

United Power is a member-owned, not-for-profit electric cooperative delivering electricity to nearly 95,000 meters at homes, business, and farms in Colorado's north central front range. For more information about the cooperative, visit www.unitedpower.com or follow them on social media at facebook.com/unitedpower or twitter.com/unitedpowercoop.

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Article originally published on April 10, 2020

United Power Board of Directors Allocates $250,000 to Co-op Cares Fund to Support Members Economically Affected by the COVID-19 Pandemic

Brighton, CO – United Power’s Board of Directors approved a special allocation of $250,000 in unclaimed capital credits to be used to help offset electric bills for members impacted by the COVID-19 pandemic. The Co-op Cares Fund is designed to assist members who have been directly impacted by COVID-19 – particularly those who have been affected by illness and job losses.

United Power knows that many families have been impacted by this ongoing situation and we are working hard to support the membership. United Power, like many other utilities in Colorado, temporarily suspended disconnects and late fees on all residential and small commercial accounts during this health emergency. [Disconnections for non-payment resumed in July]

“The Co-op Cares Fund complements the many other ways United Power is helping our members weather this situation,” stated Bryant Robbins, CEO. “As a member-owned cooperative, we are always looking for ways to support our members during tough times, and this situation has impacted our members in so many diverse ways.”

While no residential or small-commercial utility services were disconnected from March through June, United Power members are still expected to pay their bill when they are able. In addition to the Co-op Cares Fund, United Power has various programs to help members keep their accounts current including extended payment arrangements, budget billing and other assistance programs. The current temporary suspension of disconnects merely postpones an eventual utility shut off once the suspension is lifted. United Power encourages members to contact us before that happens so we can connect you with the best programs for your needs.

“United Power has several ways to help with members when they are having difficulty paying their electric bills,” stated Robbins. “All we are asking our members to do is pick up the phone and call us if you are having difficulty paying your bill. We can’t help you if we don’t know you are struggling.”

The Co-op Cares Fund will be available for assistance through the end of 2020, or when the fund is depleted. United Power members who are impacted by the current health emergency or any other situation can apply for the Co-op Cares Fund, login to your online account and complete an application.

The application can be found under Contact Us > Report an Issue/Inquiry > Submit Other Issue > Inquiry Type: Application – Coop Cares Fund.

Billing Assistance

United Power is a member-owned, not-for-profit electric cooperative delivering electricity to nearly 95,000 meters at homes, business, and farms in Colorado's north central front range. For more information about the cooperative, visit www.unitedpower.com or follow them on social media at facebook.com/unitedpower or twitter.com/unitedpowercoop.

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United Power members who rely on medical devices in their homes may be more greatly impacted by extended outages, like the ones we experienced on Thursday due to dense snow and high winds. Although we make every effort to quickly and safely restore power, we cannot provide a specific time frame for when your power will be restored. The cooperative encourages members who require electricity to power their medical devices to develop a comprehensive backup plan in the event an outage extends beyond their battery’s supply limits.

As your cooperative, we make every effort to provide reliable power. Our line crews have performed system improvements that have resulted in increased reliability rates year over year. However, there are numerous reasons your home could be impacted by a prolonged power outage, and we want to remind you to consider how to care for yourself or a loved one in such an event.

We encourage members who are dependent on electrically powered medical devices in their homes to consider their needs before an outage occurs. Registering with United Power places a “medical alert flag” on your account, allowing us to contact you in the event of an outage. This alert flag, however, does not guarantee we will be able to restore your power as quickly as you might need. Something to consider is an alternative source of energy, such as extra batteries or a backup generator. You should also contact your medical provider to determine other supplies you should keep on hand for emergencies, such as supplemental oxygen.

United Power recommends having an evacuation plan for worst case scenarios during significant weather events. Depending on your battery backup’s supply limits, having a plan in place to move to an alternate location is encouraged.

You can also help United Power by immediately reporting an outage or other electrical emergency. Don’t assume we are aware of your outage. To report an outage, log into your online account at www.unitedpower.com/smarthub or by calling our outage reporting line at 303-637-1350.

More information related to medically necessary devices can be found online at our Medical Devices page.