Article originally published on April 10, 2020

United Power Board of Directors Allocates $250,000 to Co-op Cares Fund to Support Members Economically Affected by the COVID-19 Pandemic

Brighton, CO – United Power’s Board of Directors approved a special allocation of $250,000 in unclaimed capital credits to be used to help offset electric bills for members impacted by the COVID-19 pandemic. The Co-op Cares Fund is designed to assist members who have been directly impacted by COVID-19 – particularly those who have been affected by illness and job losses.

United Power knows that many families have been impacted by this ongoing situation and we are working hard to support the membership. United Power, like many other utilities in Colorado, temporarily suspended disconnects and late fees on all residential and small commercial accounts during this health emergency. [Disconnections for non-payment resumed in July]

“The Co-op Cares Fund complements the many other ways United Power is helping our members weather this situation,” stated Bryant Robbins, CEO. “As a member-owned cooperative, we are always looking for ways to support our members during tough times, and this situation has impacted our members in so many diverse ways.”

While no residential or small-commercial utility services were disconnected from March through June, United Power members are still expected to pay their bill when they are able. In addition to the Co-op Cares Fund, United Power has various programs to help members keep their accounts current including extended payment arrangements, budget billing and other assistance programs. The current temporary suspension of disconnects merely postpones an eventual utility shut off once the suspension is lifted. United Power encourages members to contact us before that happens so we can connect you with the best programs for your needs.

“United Power has several ways to help with members when they are having difficulty paying their electric bills,” stated Robbins. “All we are asking our members to do is pick up the phone and call us if you are having difficulty paying your bill. We can’t help you if we don’t know you are struggling.”

The Co-op Cares Fund will be available for assistance through the end of 2020, or when the fund is depleted. United Power members who are impacted by the current health emergency or any other situation can apply for the Co-op Cares Fund, login to your online account and complete an application.

The application can be found under Contact Us > Report an Issue/Inquiry > Submit Other Issue > Inquiry Type: Application – Coop Cares Fund.

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United Power is a member-owned, not-for-profit electric cooperative delivering electricity to nearly 95,000 meters at homes, business, and farms in Colorado's north central front range. For more information about the cooperative, visit www.unitedpower.com or follow them on social media at facebook.com/unitedpower or twitter.com/unitedpowercoop.

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United Power is dedicated to keeping our members’ lights on. That wouldn’t be possible without the help of our skilled linemen, who work each day behind the scenes to improve our system and prevent outages before they happen. On April 18th, we will join in celebrating National Lineman Appreciation Day, honoring the hard work, innovation and dedication of America’s electrical lineworkers.

Linemen must be prepared to face daily situations that may be less than ideal, regularly tasked with resolving intricate and hazardous problems in unknown or perilous conditions.

During the past year, our linemen have had to help restore power to members following severe hail storms and high winds, which caught many off guard. When severe weather hits our service territory, our linemen are ready to assess the situation and begin the process of restoring power. When the skies are clear and the wind is calm, our linemen are monitoring our system and making improvements to prevent outages where possible.

Our linemen are on call 24 hours a day, ready to respond to any situation in any type of weather. So next time you lose power, rest assured a highly trained United Power crew is on the way, dedicated to getting the lights back on quickly and safely.

Without our linemen, the power that makes our member’s homes comfortable wouldn’t be possible. We invite our members to take a moment to thank our United Power linemen for the work they do. Use #ThankALineman on social media to show your support, or take a moment to drop a kind note in the mail.

United Power
Thank A Lineman
500 Cooperative Way
Brighton, CO 80603

United Power members who rely on medical devices in their homes may be more greatly impacted by extended outages, like the ones we experienced on Thursday due to dense snow and high winds. Although we make every effort to quickly and safely restore power, we cannot provide a specific time frame for when your power will be restored. The cooperative encourages members who require electricity to power their medical devices to develop a comprehensive backup plan in the event an outage extends beyond their battery’s supply limits.

As your cooperative, we make every effort to provide reliable power. Our line crews have performed system improvements that have resulted in increased reliability rates year over year. However, there are numerous reasons your home could be impacted by a prolonged power outage, and we want to remind you to consider how to care for yourself or a loved one in such an event.

We encourage members who are dependent on electrically powered medical devices in their homes to consider their needs before an outage occurs. Registering with United Power places a “medical alert flag” on your account, allowing us to contact you in the event of an outage. This alert flag, however, does not guarantee we will be able to restore your power as quickly as you might need. Something to consider is an alternative source of energy, such as extra batteries or a backup generator. You should also contact your medical provider to determine other supplies you should keep on hand for emergencies, such as supplemental oxygen.

United Power recommends having an evacuation plan for worst case scenarios during significant weather events. Depending on your battery backup’s supply limits, having a plan in place to move to an alternate location is encouraged.

You can also help United Power by immediately reporting an outage or other electrical emergency. Don’t assume we are aware of your outage. To report an outage, log into your online account at www.unitedpower.com/smarthub or by calling our outage reporting line at 303-637-1350.

More information related to medically necessary devices can be found online at our Medical Devices page.

Article originally published on March 17, 2020

Out of concern for our members and the communities they call home, United Power is suspending service disconnects and late fees for our residential members. We will continue to monitor the COVID-19 situation and re-evaluate our processes on an ongoing basis. If you anticipate difficulty paying your bill, please give us a call. Our Member Services team is available to help you at 303-637-1300. 

Remember, you don't need to come to a United Power office to make a payment. We offer several convenient ways for you to access your account and make payments that are fee-free, secure and will post to your account immediately. For more information about United Power's response to COVID-19, click here.