United Power strives to provide reliable power to its members. At times, however, circumstances may arise that lead to an interruption in power, such as standard maintenance improvements to our system, or an outage, caused by a number of events such as severe weather. When an outage does occur, the cooperative is quick to dispatch linemen to safely restore power to its members as quickly as possible. 

Some outages, however, can create situations that require an extended time to resolve. These kinds of outages can be especially worrisome for members with special medical needs. If you use life-sustaining medical equipment that depends on electricity for operation, such as oxygen generators, kidney dialysis machines or respirators, it’s important to put together a plan for a power outage before it happens. 

Have a Backup Plan for Prolonged Outages

United Power can’t guarantee your service won’t be interrupted by scheduled maintenance or an outage. In the event of an outage, we recommend you plan for how to respond. 

Register with United Power. United Power can place a flag on the accounts of members who utilize special medical equipment, allowing us to contact you in an unplanned outage and before a planned outage.

Have a Power Backup. Outages can happen at a moment’s notice and without warning. Though the cooperative makes every effort to quickly restore power, we cannot provide a specific time frame for when your power will be restored. If you use medical equipment, consider obtaining a power back-up, such as a battery or generator, in the case of an extended outage. 

Plan for Evacuation. In the worst case event, such as a significant weather crisis like a blizzard or flood, prepare to evacuate to an alternate location. These events can result in outages lasting several days. 

How You Can Help

If you do experience an outage or other electrical emergency, always report it. Do not assume United Power knows about your outage. You can report your outage by logging into our online portal available at www.unitedpower.com/smarthub or by calling our outage reporting line at 303-637-1350. 

More information about medically necessary devices can be found on our Medical Devices page.

Prior to this year’s national elections in November, United Power members have the opportunity to have a say in the future of their electric cooperative. Each year our members’ votes in the director election determine who will represent them on the co-op’s board.

United Power invites participation from its members. Members have a finger on the pulse of their communities and understand what’s important to them. As an electric utility, your knowledge is critical to helping the co-op better serve its members.

Every Vote Matters Equally

United Power is a not-for-profit cooperative owned and controlled by the members it serves. When you become a member, you automatically receive the benefits all other members share, including the right to vote for board representation. Your vote always matters. As a member, your vote carries equal weight as any other member’s vote, regardless of what kind of account they have or how large it is. This is a cooperative principle known as “one member, one vote.” Director candidates must also live within United Power’s service territory, so you know you’ll be voting for someone who understands your community’s needs. They could even be your friends or neighbors.

Running for a Board Position

The primary difference between an investor-owned utility (IOU) and cooperative is democratic control. IOUs make decisions to appease stakeholders and shareholders who might not live in the same state, let alone the same community. Any United Power member in good standing is eligible to run for a position on the cooperative’s eleven-member board of directors. Directors serve three-year terms in one of four geographical districts. Although directors must live in one of these districts, members vote on an “at-large” basis, explained in more detail next.

Voting in the Election

The cooperative mails director ballots in March and encourages all members to cast votes in the election. Although directors live in a specific geographic district, they represent all members and are therefore elected on an “at-large” basis. This means members may cast a vote for a director in each district and not just their own. Directors serve in geographic districts to ensure adequate accessibility for members and to provide a representative cross-section of United Power’s member base in their leadership role. Learn more about voting policy here. Your vote always matters. To learn more about a director candidate, consider attending one of our Meet the Candidate events. Director statements are published online after February 14.

2020 Director Election

This year, four positions on United Power’s board are up for election at the 2020 Annual Meeting & Director Election, scheduled for Wednesday, April 15, 2020. Members may submit their ballot via mail, at drop boxes located at any United Power office location or in-person at the Annual Meeting. More information about how to submit your ballot may be found on the Annual Meeting page.

United Power has been using recorded phone messages to let members know when a preplanned outage has been scheduled in their area for maintenance work. As new software becomes available, the cooperative may have more options to send important communications to members electronically.

Electronic communications are tied to individual member accounts and use the phone numbers and/or email addresses the cooperative has on record. If the contact information on record isn’t up-to-date or is entered incorrectly, you may be missing out on important notifications from United Power.

You can check your contact information and make necessary updates using the free online payment portal, SmartHub. To set up an online account, go to www.unitedpower.com and click on Online Account Services under My Account. Contact information can also be updated by calling the Member Services Team at 303-637-1300.