Colorado Public Utilities Commission declines to rule on corporate law issue
United Power invites our members to join us in honoring National Co-op Month, a celebration of the commitment cooperatives have for their communities and members.

Ask the Expert: Electric Vehicle Q&A

Friday | September 25, 2020
Nigel Zeid of Boulder Nissan addresses some of the most common concerns and hesitations United Power members may be feeling about the possibility of purchasing an electric vehicle.

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An Exciting Time to Invest in EVs
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Wednesday | September 23, 2020
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There are more options at more price points available today than there have been in any year prior. Join us on September 27 as we explore all you need to know about electric vehicles.

What once seemed like a hopeful concept for the future has become a reality. Today, you’re more likely to see multiple electric vehicles while you’re driving to work or the grocery store than not, and it’s becoming more common for gas stations and public spaces to install charging stations to accommodate electric vehicle drivers. You probably support a business with an electric vehicle fleet or know someone who has invested in either an electric vehicle or plug-in hybrid.

“It’s safe to say electric vehicle adoption has far outpaced our expectations,” said Tyler Bain, a United Power electrical engineer and longtime EV driver. “A sizeable number of EV drivers live in United Power’s service territory, and there’s still a lot of opportunity for growth – for both us and potential EV drivers.”

Why has there been so much recent growth in electric vehicles? Nigel Zeid of Boulder Nissan explains it has a lot to do with understanding and education. Many potential buyers face concerns and hesitations about integrating an electric vehicle into their daily lives.

“There’s a perception that electric vehicles aren’t capable of meeting the average person’s needs,” Zeid says. “Every main concern can be boiled down to that root perception, which is an incorrect one. With a little information, we can turn hesitation into excitement. Electric vehicles have all the benefits of any other vehicle without much of the cost.”

Range anxiety, for example, is one of the hardest barriers for people to overcome, Zeid says. He recommends using your vehicle’s trip odometer to calculate how far you commute in a given day, either to and from work or for various other errands. People usually drive far less than they estimate, and that can demonstrate how range anxiety is typically more psychological than reality.

The growth also has to do with pricing and availability. There are more options at more price points available today than there have been in any year prior. Many major car brands have announced new and upcoming electric vehicles and plug-in hybrids. Some will even come as a trim option on already popular models for a small premium, which can be more than offset by current state and federal rebates and incentives.

Join United Power from September 26 — October 4 for National Drive EV Week as the cooperative and Zeid walk you through the finer points of EV ownership and much more. Follow our journey and find out more at Drive EV Week.

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Giving A Helping Hand
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Monday | September 21, 2020
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Because of COVID-19, this year has been anything but normal, and the foundation needs your help to continue providing for members in need.

Members Show Support for One Another through Operation Round-Up Foundation.

Every month thousands of United Power members voluntarily have their bills rounded up to the next whole dollar through an organization known as Operation Round-Up. In a normal year, a board made up of fellow members of the cooperative would redistribute donated funds to nonprofits throughout the area to help provide meals, living assistance and other services to those in need.

Because of the coronavirus pandemic, this year has been anything but normal. The resulting fallout from proactive plans to prevent the spread of the virus impacted many of the cooperative’s members. In an effort to ensure impacted members were able to receive the same level of services from area nonprofits experiencing a surge in number of clients, Operation Round-Up responded by going above and beyond, while also maintaining its commitment to several partner organizations.

Recognizing an immediate need in the service territory, the foundation’s board in May issued grants to the Weld County Food Bank and Food Bank of the Rockies, which both have sizeable reach to the cooperative’s members. In the following months, another grant was issued to Pastor’s Pantry, a food bank located in Coal Creek Canyon. The combined distribution of meals from the food banks was greater than 100,000 in May and June alone.

These grants were made in addition to on-going support to several groups providing essential services to community members over the past few years, including Almost Home in Brighton, Catholic Charities in Ft. Lupton, Carbon Valley Help Center in Firestone and Canyon Cares in Coal Creek Canyon. The quarterly contributions to these organizations allow them to continue providing assistance to members who may need help paying utilities, rent or other expenses, which has been especially meaningful during this pandemic.

It’s members like you who make these contributions possible. Operation Round-Up is entirely funded through voluntary member donations. Your donations allow the foundation to distribute thousands of dollars to organizations that provide these services. However, this unusual year has stretched it to its limits, and the foundation needs your help to continue meeting these needs.

“As a longtime board member, I can say our board truly believes in the purpose of Operation Round-Up,” said Dale McCall, president of the foundation’s board. “But we couldn’t do what we do without the support from our members or the staff at United Power who are responsible for getting others to believe in our purpose, as well.”

A crippling nationwide pandemic was an interesting way for Operation Round-Up to celebrate its 25th anniversary, but provided a grand stage to show how generous member support has been for the foundation. Since its inception in 1995, it has distributed more than $2 million in assistance to members in need.

Donations average just $.50 per billing statement, or just $6/year. To show your support and sign up for Operation Round-Up, go to www.unitedpower.com. To increase your contribution or make a one-time donation, please call our Member Services team at 303-637-1300.

Attend a free virtual event to learn more about EVs and ask an expert all of your EV-related questions

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United Power to Close Fort Lupton Office
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Wednesday | September 16, 2020
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Members who wish to conduct business in person can visit our Brighton headquarters.

After several years operating a storefront in Fort Lupton, United Power is closing its office located on Dexter Street in the Fort Lupton Safeway shopping center. All United Power lobbies have been closed to the public since March due to the coronavirus pandemic, and the Fort Lupton office will not reopen. When conditions allow and offices reopen to the public, members who wish to conduct business in person will be able to visit our Brighton office, located just nine miles from Fort Lupton. The cooperative is also planning to open a self-serve payment kiosk in Fort Lupton to ensure members still have a local payment station that accepts cash, check, and card.

“The way our members want to conduct business with us is evolving. Before the pandemic, we were noticing a decline in the number of members visiting us in person. The pandemic stopped all in-person services, and our members quickly adapted to using remote tools to manage their accounts,” said Francis Ashu, Member Services Director. “Now more of our members are consistently interacting with us over the phone or online and leveraging self-serve payment options instead of visiting our front counters. Through these options, members have easy and safe access to account information from the comfort of their home, and we are able to provide the same level of quality service without the costs associated with operating a storefront location.”

Over the last few years, United Power has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices. The co-op has responded by offering more ways for members to access their accounts and make quick and secure payments without visiting an office. Members can easily review account information and make payments through our online portal, mobile app and pay by phone features. Self-serve payment kiosks that accept cash, check and card payments are available in our Carbon Valley, Coal Creek and Brighton office with expanded hours beyond the business day. Since the pandemic related closures, our online, over the phone and self-serve support options have allowed United Power to continue to serve our members at a safe distance.

United Power member services representatives and other office personnel have also been working remotely while handling support inquiries. When employees return to the office, member services representatives from the Fort Lupton location will transfer to the Brighton Headquarters, and eventually in-person service will resume from the Brighton Headquarters lobby. The Brighton, Coal Creek and Carbon Valley offices house a consolidated mix of line crews, vehicle maintenance, member services, engineering and new construction teams. Whereas, the Fort Lupton office has been a member services-only storefront. Consolidating employee teams to these primary office locations will improve efficiency and save money for the cooperative and our members.

“The co-op has a long history of partnership with the town of Fort Lupton and the town has always welcomed our storefront location. We thank you for your hospitality over the years,” said Bryant Robbins, Acting Chief Executive Officer. “Be assured that this office closure doesn’t diminish our commitment to serving the Fort Lupton community—we remain as dedicated as ever to providing you with co-op power and supporting the community you call home.”

United Power remains committed to serving the Fort Lupton area with more than just electricity. Our crews continue to be dispatched from our Carbon Valley Service Center and our Brighton Headquarters for outages, and you will still see us working in the area to conduct system maintenance. You’ll still see our employees involved in the community, and our name on banners at ball parks and as a supporter of local organizations and community events. As your electric cooperative, we’re here to power what matters, no matter where you live in the service territory.