The events that will come to define this past year were unpredictable. Even as work and home life looked different during this time, United Power has continued to work hard behind the scenes to provide the same level of service to our members despite unexpected limitations. Though the cooperative took certain steps for the health and safety of both members and employees, we continued to work toward providing safe, reliable and affordable power in 2020.

A United Response to COVID-19

Although 2020 had its share of defining moments, perhaps nothing will come to define it more than the pandemic that arrived on the scene midway through March, forcing United Power to temporarily close its offices to the public. Recognizing the impact certain COVID restrictions could have on members, the cooperative took immediate action to provide help and relief.

The cooperative became one of the first in the state to announce a temporary halt to disconnects for nonpayment, making the decision prior to Governor Jared Polis’ statewide executive order. In the weeks that followed, the Board of Directors approved an allocation of $250,000 in unclaimed capital credits to the Co-op Cares Fund. The fund was established to help members who were financially impacted by the pandemic pay balances on their account. Toward the end of the year, the Board approved an additional allocation of $300,000, including $250,000 to help support members in 2021. Among other relief efforts, the cooperative also retired capital credits to members several months early, getting cash back to members at a time when they could use the relief. Additional information about the cooperative’s ongoing COVID-19 response is available on our Coronavirus Response page. 

Round-Up Gets Involved

Considering the many families struggling because of the pandemic, Operation Round-Up distributed additional funds to nonprofits providing services to help United Power members. In addition to the continued support of several partner organizations, Round-Up provided $10,000 each to the Food Bank of the Rockies and the Weld Country Food Bank, helping provide thousands of meals for United Power members and their families.

Find out more information or sign up for Round-Up here. 

Contactless Payment Options

United Power has provided members with a variety of contactless payment methods for several years. Members are able to make payments quickly and easily using our free online account management tool, SmartHub, or the United Power mobile app. With these tools, members can schedule their own payments or enroll in Auto Pay, which ensures payments are made on time every month. Members may also make payments over the phone by calling 866-999-4485. United Power also invested in new ways for members to make contactless payments, installing kiosks at its office locations in Carbon Valley and Coal Creek. The cooperative later added a kiosk at the Brighton office location and recently in Fort Lupton at the Bank of Colorado’s Operation Center. More information about kiosks can be found on our Payment Options page. .

Supporting Causes Members Care About

United Power unveiled its Member Choice Grants program in 2020. The new program allowed members to nominate area nonprofits to receive grants from the cooperative, ensuring our continued support for causes you care about. The six nonprofits selected to receive grants in 2020 were focused on providing for the essential needs of others who were trying to navigate difficult circumstances. The program was renewed for 2021, and nominations are now being accepted on our Member Choice Grants page. 

Wildfire Rebuild in the Mountains

Several wildfires burned throughout Colorado during the summer and fall of 2020, representing the worst wildfire season in the state’s history. Thousands of acres were burned in rural parts of the state, impacting a few neighboring cooperatives. When the East Troublesome Fire consumed more than 100,000 acres overnight near Granby and Grand Lake in October, Mountain Parks Electric received significant damage to its system. United Power joined four other state cooperatives in dispatching crews and equipment to help rebuild parts of the system to quickly and safely restore power to as many of their members as possible.

Fifth Utility Solar Farm

Despite difficult circumstances, United Power was also busy behind the scenes maintaining its reputation as one of the nation’s most forward-thinking and innovative cooperatives in 2020. Toward the year’s end, United Power energized the Platteville Solar Farm, its fifth utility scale solar farm, directly adjacent to the Rattlesnake Solar Farm near Platteville. With the addition of this new facility, the cooperative now has more than 43 megawatts of solar connected to its system, in addition to approximately 6,000 residential rooftop systems.

Find our more about our innovative projects here. 

Investing in EV Resources

Electric vehicles are gaining popularity across the country, and there’s significant interest and adoption within the United Power service area. United Power provided several opportunities for members to look at potential investments in EVs this past year. In October, United Power hosted a live virtual event to dispel myths and hesitations about EVs and provide education on how an electric vehicle could be right for you and your family. Earlier in the year, we also rolled out a new online resource, called ChooseEV, to help answer member questions about either all-electric or plug-in hybrid vehicles.

For more information on ChooseEV, click here. 

No Rate Increase for 2021

In December, United Power announced there would be no rate increase for the new year, which could not have come at a better time for many members, especially those who were impacted by the pandemic. Rates were able to remain stable thanks to the forethought of cooperative leadership, who recognized the financial impact of the pandemic and took immediate action to reduce spending in various departments. Other factors that allowed for stable rates included another strong year of growth in both membership and load.

As we move into this new year, the cooperative also remains in discussions with its wholesale power provider, Tri-State Generation & Transmission, in hopes of being able to reduce current rates and offer more competitive rates in the future. United Power responded to unprecedented and unpredictable circumstances in 2020. These situations helped us find new ways to communicate with members without sacrificing the same level of service you have come to expect from the cooperative. Responding to new challenges will inform us for years to come as we continue to provide our members with safe and reliable power.

United Power members living in and around Fort Lupton now have access to a new payment kiosk. The new kiosk is located inside the Bank of Colorado’s Operations Center, 605 4th St.

Payment kiosks are hassle-free and easy to use. To make a payment, bring your United Power account number and a form of payment. Kiosks accept cash, credit card or check payments. Cash and credit card payments made using the kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.

Over the past few years, the cooperative has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices.

“The installation of payment kiosks demonstrates our commitment to providing the types of services our members want,” said Francis Ashu, Member Services Director. “Through our many convenient account management and payment options, we are able to provide the same level of quality service without costs associated with operating a storefront location.”

United Power now operates four payment kiosks, conveniently located throughout the service territory, with the addition of the Fort Lupton kiosk. The other kiosks are located at the cooperative’s office locations in Brighton, Carbon Valley and Coal Creek.

Find more information on payment kiosks and other payment options on our payments page. 

Many United Power members have spent much of the past ten months making necessary lifestyle changes to accommodate recommended precautions for the COVID-19 pandemic. Working from home and distance learning have become common throughout our territory and may continue throughout the first part of the new year. With more time spent at home and more devices being used, it’s important our members consider the electrical safety implications of the current period.

Secure Wall Outlets

Over time, standard wall outlets may become loose, causing power cords to hang loose rather than hold firmly. This may not seem like a safety risk, especially if you’ve regularly used these outlets in the past. However, power cords hanging from loose outlets can cause arcing, which may lead to a fire. If your outlets are not firmly holding a plug, contact a certified electrician to make necessary repairs.

Don’t Overload Home Circuits

An additional safety concern with outlets in your home is overloading, which is when more power is requested of an outlet than it can deliver. This can be the result of either high-powered appliances or many small devices plugged into a single outlets. Overloaded outlets can trip circuit breakers or blow fuses, but it may also melt the plastic or rubber protection around power cords, exposing the wires. This poses another fire risk to households. An electrician can install additional outlets in your home to avoid the risks of overloaded circuits.

Don’t Daisy Chain Power Strips

One way people may add sockets to a wall outlet is using a power strip. Daisy chaining is the process of plugging an additional power strip into a power strip already in use, creating a “chain” of power strips, and is another way to easily overload your circuit.

Whether it’s a large investor-owned utility or a small, local cooperative like United Power, most people picture lineworkers when they think of the individuals who work at their electric utility. Lineworkers are highly visible around the communites we serve, working to ensure our members have safe and reliable power around the clock. They become all the more visible when the weather turns bad.

Our line crews are powered by hard-working employees who are passionate about the jobs they perform. When it comes to keeping your lights on, though, linemen don’t do it alone. There are many who work behind the scenes day in and day out to assist them in their duties and serve our members in less visible, but equally important, roles.

United Power’s system is a complicated infrastructure designed to deliver more than 500 megawatts of power to more than 95,000 members over nearly 1,000 square miles. Our engineers and operations staff coordinate to plan and design the system to ensure it runs effectively and efficiently. When the power does go out, this design allows our line crews to restore it quickly.

The suburbs around Denver have become an attractive place to live, and because of this, United Power has seen tremendous growth over the past few years. When a new business or subdivision development moves into our territory, our project managers work closely with developers to review and design an electrical route that meets both the system’s and members’ needs.

Over the years, United Power has built a name for itself as an innovative and forward-thinking cooperative, due in large part to its willingness to adopt new technology to better serve our members, such as four utility-scale solar farms and the state’s largest battery storage facility. Our New Business team helps coordinate these projects and also manages our diverse set of energy management tools, available free to our members.

These represent only a few of the many career paths one can choose to pursue with a cooperative. Opportunities exist in finance and accounting, information technology, communications, government relations and more. You could even assist members directly as part of our Member Services team. At a cooperative, you are more than an employee. Your work is valued because it directly benefits the members it serves. Check United Power’s Careers page to see what opportunities are currently available at Careers.

United Power has completed construction on its newest solar project, which is expected to be powered before the end of the year. The Rattlesnake Solar Farm, located adjacent to the cooperative’s largest utility-scale solar farm near Platteville, will provide an additional 6 megawatts of energy to United Power’s renewable portfolio.

“United Power set the stage for cooperative solar when it powered the community solar garden more than ten years ago,” said New Business Director Joel Danforth. “This new expansion reinforces our commitment to bringing members alternative energy options that are both affordable and renewable.”

The Rattlesnake Solar Farm was built in cooperation with Silicon Ranch, which has worked with United Power on several other solar projects in previous years, including the nearby Platte Solar Farm. The Platte Solar Farm, built and energized in 2017, has a capacity of 16 megawatts, enough to power approximately 3,000 homes. The cooperative has also partnered with Silicon Ranch on the Fort Lupton and Mavericks Solar Farms, both powered in 2016.

With the addition of the Rattlesnake Solar Farm project, United Power now has more than 43 megawatts of utility-scale solar connected to its system, in addition to more than 5,500 residential rooftop systems.

United Power launched its first solar project in 2010 with the innovative community solar garden. A first of its kind in Colorado, the project allowed members who were unable to install rooftop solar to rent panels from the cooperative and receive a credit for the energy it produced. Two years later in 2012, the cooperative’s first utility-scale solar farm — Hangar 160 — was powered.

“Time and again our members have shown us they would like to see us invest more in renewable resources like our solar farms,” Danforth said. “We are constantly looking for ways to add affordable and reliable renewable projects to our portfolio. But these projects aren’t just for looks; they’re also a means for us to be able to offer competitive rates to our members.”

United Power has been a part of several innovative energy projects over the past few years. To learn more about the cooperative’s energy projects, go to Innovative Energy.