United Power members living in and around Fort Lupton now have access to a new payment kiosk. The new kiosk is located inside the Bank of Colorado’s Operations Center, 605 4th St.

Payment kiosks are hassle-free and easy to use. To make a payment, bring your United Power account number and a form of payment. Kiosks accept cash, credit card or check payments. Cash and credit card payments made using the kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.

Over the past few years, the cooperative has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices.

“The installation of payment kiosks demonstrates our commitment to providing the types of services our members want,” said Francis Ashu, Member Services Director. “Through our many convenient account management and payment options, we are able to provide the same level of quality service without costs associated with operating a storefront location.”

United Power now operates four payment kiosks, conveniently located throughout the service territory, with the addition of the Fort Lupton kiosk. The other kiosks are located at the cooperative’s office locations in Brighton, Carbon Valley and Coal Creek.

Find more information on payment kiosks and other payment options on our payments page. 

The United Power Board of Directors has allocated an additional $250,000 to the cooperative’s Co-op Cares Fund for this year. The fund was created in April 2020 as a response to the COVID-19 pandemic, and was designed to provide financial assistance to members who have been directly impacted, especially by illness or job loss.

“We’ve seen an increase in the number of members who are struggling to make their payments because of the lasting effects of this pandemic,” said Laurie Burkhart, the cooperative’s chief financial officer. “The Co-op Cares Fund was the result of proactive measures by the cooperative to provide temporary relief to members who were unfortunately impacted in dramatic ways. The inability to make payments can be a serious burden to carry. We hope our Board’s additional allocation to the Co-op Cares Fund provides some measure of relief to our members.”

The cooperative was able to finance the Co-op Cares Fund by allocating funds from unclaimed capital credits, which are capital credits that were not claimed by former United Power members after several attempts to notify them over a period of years. This past year, the Board allocated $300,000 in unclaimed credits to the Co-op Cares Fund. An initial allocation of $250,000 was made in April, and an additional $50,000 was added later in the year after it was clear more assistance was needed for impacted members.

“The Co-op Cares Fund has been an important pillar in our strategy to provide support to our members during this difficult time, and complements the many other ways United Power is helping our members weather this situation,” said interim CEO Bryant Robbins in a December press release announcing the additional allocation. “Through this program, United Power has provided $550,000 in direct assistance to our members who have been financially impacted by COVID-19. We are proud to have already provided assistance to more than 1,500 members.”

In addition to the Co-op Cares Fund, United Power has various means of helping members stay on top of their electric bills, including payment arrangements, extensions, prepay, budget billing and assistance from local agencies. United Power encourages members to contact Member Services so we can connect them with the most appropriate assistance program for their situation.

“United Power has several ways to help members when they are having difficulty paying their electric bills,” stated Robbins. “All we are asking our members to do is pick up the phone and call us if they are having difficulty paying their bill. We can’t help you if we don’t know you are struggling.”

The Co-op Cares Fund will be available for assistance through the end of 2021, or when the fund is depleted. United Power members who are impacted by the current emergency or any other situation can reach our Member Services department at 303-637-1300.