The events that will come to define this past year were unpredictable. Even as work and home life looked different during this time, United Power has continued to work hard behind the scenes to provide the same level of service to our members despite unexpected limitations. Though the cooperative took certain steps for the health and safety of both members and employees, we continued to work toward providing safe, reliable and affordable power in 2020.

A United Response to COVID-19

Although 2020 had its share of defining moments, perhaps nothing will come to define it more than the pandemic that arrived on the scene midway through March, forcing United Power to temporarily close its offices to the public. Recognizing the impact certain COVID restrictions could have on members, the cooperative took immediate action to provide help and relief.

The cooperative became one of the first in the state to announce a temporary halt to disconnects for nonpayment, making the decision prior to Governor Jared Polis’ statewide executive order. In the weeks that followed, the Board of Directors approved an allocation of $250,000 in unclaimed capital credits to the Co-op Cares Fund. The fund was established to help members who were financially impacted by the pandemic pay balances on their account. Toward the end of the year, the Board approved an additional allocation of $300,000, including $250,000 to help support members in 2021. Among other relief efforts, the cooperative also retired capital credits to members several months early, getting cash back to members at a time when they could use the relief. Additional information about the cooperative’s ongoing COVID-19 response is available on our Coronavirus Response page. 

Round-Up Gets Involved

Considering the many families struggling because of the pandemic, Operation Round-Up distributed additional funds to nonprofits providing services to help United Power members. In addition to the continued support of several partner organizations, Round-Up provided $10,000 each to the Food Bank of the Rockies and the Weld Country Food Bank, helping provide thousands of meals for United Power members and their families.

Find out more information or sign up for Round-Up here. 

Contactless Payment Options

United Power has provided members with a variety of contactless payment methods for several years. Members are able to make payments quickly and easily using our free online account management tool, SmartHub, or the United Power mobile app. With these tools, members can schedule their own payments or enroll in Auto Pay, which ensures payments are made on time every month. Members may also make payments over the phone by calling 866-999-4485. United Power also invested in new ways for members to make contactless payments, installing kiosks at its office locations in Carbon Valley and Coal Creek. The cooperative later added a kiosk at the Brighton office location and recently in Fort Lupton at the Bank of Colorado’s Operation Center. More information about kiosks can be found on our Payment Options page. .

Supporting Causes Members Care About

United Power unveiled its Member Choice Grants program in 2020. The new program allowed members to nominate area nonprofits to receive grants from the cooperative, ensuring our continued support for causes you care about. The six nonprofits selected to receive grants in 2020 were focused on providing for the essential needs of others who were trying to navigate difficult circumstances. The program was renewed for 2021, and nominations are now being accepted on our Member Choice Grants page. 

Wildfire Rebuild in the Mountains

Several wildfires burned throughout Colorado during the summer and fall of 2020, representing the worst wildfire season in the state’s history. Thousands of acres were burned in rural parts of the state, impacting a few neighboring cooperatives. When the East Troublesome Fire consumed more than 100,000 acres overnight near Granby and Grand Lake in October, Mountain Parks Electric received significant damage to its system. United Power joined four other state cooperatives in dispatching crews and equipment to help rebuild parts of the system to quickly and safely restore power to as many of their members as possible.

Fifth Utility Solar Farm

Despite difficult circumstances, United Power was also busy behind the scenes maintaining its reputation as one of the nation’s most forward-thinking and innovative cooperatives in 2020. Toward the year’s end, United Power energized the Platteville Solar Farm, its fifth utility scale solar farm, directly adjacent to the Rattlesnake Solar Farm near Platteville. With the addition of this new facility, the cooperative now has more than 43 megawatts of solar connected to its system, in addition to approximately 6,000 residential rooftop systems.

Find our more about our innovative projects here. 

Investing in EV Resources

Electric vehicles are gaining popularity across the country, and there’s significant interest and adoption within the United Power service area. United Power provided several opportunities for members to look at potential investments in EVs this past year. In October, United Power hosted a live virtual event to dispel myths and hesitations about EVs and provide education on how an electric vehicle could be right for you and your family. Earlier in the year, we also rolled out a new online resource, called ChooseEV, to help answer member questions about either all-electric or plug-in hybrid vehicles.

For more information on ChooseEV, click here. 

No Rate Increase for 2021

In December, United Power announced there would be no rate increase for the new year, which could not have come at a better time for many members, especially those who were impacted by the pandemic. Rates were able to remain stable thanks to the forethought of cooperative leadership, who recognized the financial impact of the pandemic and took immediate action to reduce spending in various departments. Other factors that allowed for stable rates included another strong year of growth in both membership and load.

As we move into this new year, the cooperative also remains in discussions with its wholesale power provider, Tri-State Generation & Transmission, in hopes of being able to reduce current rates and offer more competitive rates in the future. United Power responded to unprecedented and unpredictable circumstances in 2020. These situations helped us find new ways to communicate with members without sacrificing the same level of service you have come to expect from the cooperative. Responding to new challenges will inform us for years to come as we continue to provide our members with safe and reliable power.

United Power members living in and around Fort Lupton now have access to a new payment kiosk. The new kiosk is located inside the Bank of Colorado’s Operations Center, 605 4th St.

Payment kiosks are hassle-free and easy to use. To make a payment, bring your United Power account number and a form of payment. Kiosks accept cash, credit card or check payments. Cash and credit card payments made using the kiosk are applied to your account immediately, and accounts subject to disconnection are restored immediately upon payment.

Over the past few years, the cooperative has seen a steady increase in demand from members who prefer to use self-serve and digital account and payment options, and a corresponding reduction in visits to our offices.

“The installation of payment kiosks demonstrates our commitment to providing the types of services our members want,” said Francis Ashu, Member Services Director. “Through our many convenient account management and payment options, we are able to provide the same level of quality service without costs associated with operating a storefront location.”

United Power now operates four payment kiosks, conveniently located throughout the service territory, with the addition of the Fort Lupton kiosk. The other kiosks are located at the cooperative’s office locations in Brighton, Carbon Valley and Coal Creek.

Find more information on payment kiosks and other payment options on our payments page. 

The United Power Board of Directors has allocated an additional $250,000 to the cooperative’s Co-op Cares Fund for this year. The fund was created in April 2020 as a response to the COVID-19 pandemic, and was designed to provide financial assistance to members who have been directly impacted, especially by illness or job loss.

“We’ve seen an increase in the number of members who are struggling to make their payments because of the lasting effects of this pandemic,” said Laurie Burkhart, the cooperative’s chief financial officer. “The Co-op Cares Fund was the result of proactive measures by the cooperative to provide temporary relief to members who were unfortunately impacted in dramatic ways. The inability to make payments can be a serious burden to carry. We hope our Board’s additional allocation to the Co-op Cares Fund provides some measure of relief to our members.”

The cooperative was able to finance the Co-op Cares Fund by allocating funds from unclaimed capital credits, which are capital credits that were not claimed by former United Power members after several attempts to notify them over a period of years. This past year, the Board allocated $300,000 in unclaimed credits to the Co-op Cares Fund. An initial allocation of $250,000 was made in April, and an additional $50,000 was added later in the year after it was clear more assistance was needed for impacted members.

“The Co-op Cares Fund has been an important pillar in our strategy to provide support to our members during this difficult time, and complements the many other ways United Power is helping our members weather this situation,” said interim CEO Bryant Robbins in a December press release announcing the additional allocation. “Through this program, United Power has provided $550,000 in direct assistance to our members who have been financially impacted by COVID-19. We are proud to have already provided assistance to more than 1,500 members.”

In addition to the Co-op Cares Fund, United Power has various means of helping members stay on top of their electric bills, including payment arrangements, extensions, prepay, budget billing and assistance from local agencies. United Power encourages members to contact Member Services so we can connect them with the most appropriate assistance program for their situation.

“United Power has several ways to help members when they are having difficulty paying their electric bills,” stated Robbins. “All we are asking our members to do is pick up the phone and call us if they are having difficulty paying their bill. We can’t help you if we don’t know you are struggling.”

The Co-op Cares Fund will be available for assistance through the end of 2021, or when the fund is depleted. United Power members who are impacted by the current emergency or any other situation can reach our Member Services department at 303-637-1300.

This past year may have challenged many of our members to find ways to use energy more efficiently with many families staying home for both work and school during the pandemic. While the end may be in sight, members should remain vigilant about using energy efficiently to help keep bills low and manageable. United Power is committed to providing members with the information and resources they need to take control of their energy usage throughout the pandemic and after it is over.

Rates that Work for You

With families spending more time at home over the past year, our members may have become increasingly aware of how they use energy. As we roll into the new year, now is a good time to ask your cooperative about your rate and choose one that works for you and your family.

United Power expanded its menu of residential rates over the past couple years so we now offer several rates designed to fit a variety of lifestyles. The flexibility of available rates enables our members to review their energy use habits and select one that most closely fits their usage patterns. For example, if you’ve effectively managed to switch your usage to off-peak hours, perhaps the Peak Time of Day rate, which does not charge for demand during those hours, would be the best option for your household. The cooperative’s Board of Directors also approved a budget this past year that allowed rates to remain unchanged in 2021, which may come as a relief for many United Power members.

For more information on United Power’s residential rates, you can flip to page 6 or go to our Rates page. To have a dedicated Energy Management Specialist review your usage and recommend a rate option, call 303- 637-1300.

Take Advantage of Free Member Resources

United Power has rolled out several programs and tools to help members understand their usage. While our online account portal provides information related to your energy usage, the Power Portal is a member tool that goes deeper into your usage patterns. With the Power Portal, you can access your complete energy consumption portfolio in 15-minute intervals throughout the day to get a clear look at how you use your energy. You can then compare days or months to determine what behaviors are driving your usage and make small or large changes to save you over time and help keep bills manageable. You can find out more about the Power Portal here.

In addition to this resource, the cooperative has also launched calculators to help members understand what drives their demand or how charging an electric vehicle can impact their usage. More resources may be coming in the future, and all these tools are available free to United Power members.

The ‘Smart’ Way to Save on Heating this Winter

Nearly half of our energy use comes from keeping our homes at a comfortable temperature year-round, making it the most expensive part of our electric bills. A simple adjustment to your thermostat may be all it takes to realize quick savings on heating and cooling your home, and it’s unlikely you’ll even notice the slight change in temperature. The Department of Energy estimates a savings of approximately 1 percent per degree adjustment per 8 hours. Adjusting the temperature to a greater degree when you’re away from home may result in savings up to 10 percent annually. The most efficient way to manage your heating and cooling is installing a smart thermostat, which gives you control even when you’re not home. Many smart thermostats can also learn your schedule, analyze weather and adjust automatically.

Have you ever considered your water heater as a potential user of excess energy? Turns out, keeping your water warmer than necessary can also cause small spikes in energy use. Consider turning down the temperature to the warm setting (120°F) to save a little extra.

Watch for Vampire Loads

The way many families use energy makes it difficult to notice the small things that use energy, but those small uses can quickly add up. Over time, small loads may lead to noticeable changes on your electric bills. This is increasingly the case as more members make the switch to chargeable devices and electronics that use energy even when they appear to be off. These are known as “vampire loads.” Gaming systems or TVs set to standby or chargers left plugged in when not in use are examples of small things that can contribute to these loads, which account for approximately 10 percent of the average household’s energy use. Many devices are now available that can control the flow of energy to devices that might cause these loads, such as smart power strips or plugs that can be turned off or on either manually or remotely (some via WiFi and others Bluetooth).

Talk to a United Power Energy Management Specialist

A United Power Energy Management Specialist is available to advise and assist you with your energy concerns. An Energy Management Specialist can walk through your concerns, analyze your usage and provide you with practical information you can use to control your energy usage. They can walk you through available rates, programs and rebates to ensure you’re maximizing your energy savings.

Ultimately, energy savings comes down to the small things. Turn off lights and ceiling fans when you aren’t in a room. Turn off power strips to televisions, gaming systems and other electronics, including chargers, that are not in use. Take shorter showers. Consolidate loads of laundry and dishes to make the best use of hot water. Stagger the use of appliances to avoid a higher demand. Remind everyone in your family to make energy savings a priority. Work with them to start a conversation about saving energy, and you’ll see the savings every month. Enter into the new year resolved to be more energy efficient.

Whether it’s a large investor-owned utility or a small, local cooperative like United Power, most people picture lineworkers when they think of the individuals who work at their electric utility. Lineworkers are highly visible around the communites we serve, working to ensure our members have safe and reliable power around the clock. They become all the more visible when the weather turns bad.

Our line crews are powered by hard-working employees who are passionate about the jobs they perform. When it comes to keeping your lights on, though, linemen don’t do it alone. There are many who work behind the scenes day in and day out to assist them in their duties and serve our members in less visible, but equally important, roles.

United Power’s system is a complicated infrastructure designed to deliver more than 500 megawatts of power to more than 95,000 members over nearly 1,000 square miles. Our engineers and operations staff coordinate to plan and design the system to ensure it runs effectively and efficiently. When the power does go out, this design allows our line crews to restore it quickly.

The suburbs around Denver have become an attractive place to live, and because of this, United Power has seen tremendous growth over the past few years. When a new business or subdivision development moves into our territory, our project managers work closely with developers to review and design an electrical route that meets both the system’s and members’ needs.

Over the years, United Power has built a name for itself as an innovative and forward-thinking cooperative, due in large part to its willingness to adopt new technology to better serve our members, such as four utility-scale solar farms and the state’s largest battery storage facility. Our New Business team helps coordinate these projects and also manages our diverse set of energy management tools, available free to our members.

These represent only a few of the many career paths one can choose to pursue with a cooperative. Opportunities exist in finance and accounting, information technology, communications, government relations and more. You could even assist members directly as part of our Member Services team. At a cooperative, you are more than an employee. Your work is valued because it directly benefits the members it serves. Check United Power’s Careers page to see what opportunities are currently available at Careers.