For more than a year, United Power has had to alter business practices so that it could continue serving members safely and effectively. While linemen continued responding to outages and conducting maintenance to improve reliability, other practices had to change to accommodate members and employees throughout the pandemic.

In June, the cooperative was able to resume normal activities as state officials began easing public health requirements for businesses and public spaces.

Brighton Office Reopens

United Power welcomed employees back when its office location in Brighton re-opened to members on June 1. The cooperative preemptively closed its office locations in March 2020 as the pandemic began and employees transitioned to remote work.

To help members continue to access convenient payment centers, several payment kiosks were installed around the cooperative’s service territory, including its office locations in Carbon Valley and Brighton. A kiosk had previously been installed at the Coal Creek office and another was added in Fort Lupton at the Bank of Colorado Operation Center. The four payment kiosks will remain available for members who would like to continue using them.

In Your Community

For the first time in more than a year, in-person community events have returned, and United Power will play a crucial role in helping make many of them a reality. Not only that, but you’ll see the cooperative present at several upcoming events throughout the summer and fall. Be sure to stop by the cooperative’s booths to say hello. Our employees are ready to see our members’ friendly faces.

Employee Vaccination Clinic

Scheduling a vaccination appointment was a difficult task this spring. With employees returning to the office, United Power hosted a free and voluntary clinic for employees — and their families — who were interested in receiving the vaccine but had been unable to schedule an appointment. It’s one more way the cooperative is ensuring its employees can return to work and interact with members safely.

Carbon Valley Open House

All members are invited to United Power’s Carbon Valley Service Center on August 28 to celebrate the co-op surpassing 100,000 meters. The cooperative will also finally have an opportunity to unveil its newest office location to members in attendance during the celebration.

As United Power and the communities it serves continue the transition out of COVID protocols, the cooperative looks forward to seeing its members again.

Safe Ways to Pay Your Bills

United Power reopened its Brighton office to members beginning June 1. For members who have not been vaccinated or are uncomfortable coming into United Power’s office to make payments, the cooperative offers a variety of safe alternatives:

• Online/Mobile: A quick and easy way to view your account and make payments from your home or remotely using the United Power app. Online accounts can also be used to report outages.
• Auto Pay: A hassle-free way to ensure payments are made on time every month. Sign up using your online account.
• Payment Kiosks: United Power has four kiosk locations: Brighton, Carbon Valley, Fort Lupton and Coal Creek. Members only need an account number and form of payment. Cash/credit are applied immediately to your account.
• Pay By Phone: Payment can be made 24 hours/day by calling 866-999-4485.
• Pay Now: Allows members to make quick, one-time payments without needing a login or password. You’ll just need an account number and form of payment.
• Pay As You Go: A new payment method for members allows you to pay for power before you use it.

For more information about payment options, go to www.unitedpower.com/payments.

My first four months as United Power’s President and Chief Executive Officer have been a whirlwind of activity and opportunity.

These are exciting times to be a part of the cooperative community and the electric utility business. From humble beginnings, rural electric cooperatives have transformed the energy enterprise serving members around the country. In June, United Power became one of the privileged few cooperatives that have surpassed 100,000 meters. Early in my career at the Electric Power Research Institute (EPRI), I could only dream about the tools we have today. These advancements represent the culmination of decades of technological progress and changing social consciousness.

I came to United Power after eight years as Administrator and Chief Executive Officer of the Western Area Power Association (WAPA), where I was responsible for one of the largest grids in the US, bringing power to nearly 40 million Americans from 57 dams across the West. Prior to WAPA, I was a consultant and senior officer at EPRI. The growth and progress I have witnessed throughout my time in the industry, and the value it adds to our lives, continues to inspire me.

Technology has shifted the way our members use energy and increased its impact on their lives. More than 6,000 households on our lines have added solar systems to their rooftops and nearly 3,000 members are now driving an electric vehicle – myself included. Many more families are using smart devices in their homes — like Nest, Alexa and Google Home — to power their lives more efficiently. The changing patterns in energy usage and growing dependence on this resource are driving our industry’s future. Our relationship with members must change to meet these growing needs.

United Power must balance our members’ growing dependence on energy with a path toward environmental responsibility and long-term sustainability. This means pursuing energy alternatives that are clean, cost effective and beneficial. The affordability of renewable options, such as utility scale wind and solar, is driving down the costs of traditional options like natural gas as competition among resources increases. We have seen rapid expansion of battery storage projects as the technology becomes more viable and more affordable. United Power was among the early adopters of battery storage, and we are examining how we can take further advantage of this growing option for members.

There are many ongoing conversations about cyber security challenges, power supply, renewable energy and regional transmission organizations (and markets in general) happening in Colorado and across the country. I am proud to lead a team of professionals who are aware of the opportunities available to us and the challenges we must overcome. Their hard work and dedication have made United Power one of the leading distribution cooperatives in the nation. Our reputation gives us a voice on the national stage and allows us to be a driving force in the industry.

As members and our only stakeholders, your voice helps shape our strategies. We are here to understand and meet your needs. Cooperatives have the flexibility to make strategic changes and are nimble enough to make them in a timely manner. Whether you live on a large farm, own a home in a suburban neighborhood or operate a local business, we exist as an extension of our communities and are here to serve our members.

Those who came before me built a reputation for excellence here at United Power, and I look forward to building upon it. I want every member to feel empowered to reach out to me and our staff with questions, comments or concerns at any time. I welcome the opportunity to meet you where you are, so please do not hesitate to email me.

Have a safe and healthy summer.

Email Mark A. Gabriel

The Adams County Fair, August 4-8, will be packed with family friendly entertainment, and as the presenting sponsor, United Power is giving away ticket packages to some lucky members. Enter to win one of four prize packages below by completing the entry form. 

Contest Entry Form

Friday, August 6 | 7 p.m.
4 Tickets, Demolition Derby & Fireworks (x2)
2 Unlimited Carnival Arm Bands
$25 Concessions Gift Card

Saturday, August 7 | 7 p.m.
4 Tickets, NSPA Truck Pull
2 Unlimited Carnival Arm Bands
$25 Concessions Gift Card

Sunday, August 8 | 3 p.m.
4 Tickets, Dia de la Familia
2 Unlimited Carnival Arm Bands
$25 Concessions Gift Card

To learn more about the fair, go to www.adamscountyfair.com. 

To enter by mail, mail a postcard with your name, address, phone and email to: 

United Power
Attn: Adams County Fair Ticket Package Giveaway
500 Cooperative Way
Brighton, CO 80603

Entries must be received by July 28, 2021 to be eligible. United Power is not responsible for lost or misdirected mail.

United Power members who have enrolled to receive text message notifications from the cooperative about their account may have received a text this afternoon. This message was to alert members about a change in now notifications are delivered.  

Text messaging is an important method for us to communicate with. From billing alerts to service updates, text messaging is an effective way for us to help keep you updated on your service and news regarding United Power. 

We wanted to let you know of a small change to our text messaging. When you receive a text message from United Power it has previously come from a short code. Starting today, text messages from the cooperative will come from a new toll-free number, 844-980-3030. We're making this change to help ensure we continue to communicate with you effectively through text. 

This change will not affect your service or communication from us in any way. If you have questions, please contact a member services representative at 303-637-1300. 

To change your notification preferences, login to your SmartHub account and select Manage Contacts from the Notifications menu. From there you can add, edit or delete voice, email and text notifications.