Now that COVID vaccinations are widely available and restrictions are lifting, United Power is phasing in a return to standard operating and billing procedures. Beginning on May 18th, late fees and reconnect fees, which were temporarily waived during the height of the COVID shutdowns, will be reinstated. On June 1st, select teams of United Power employees will return to the office, and United Power will open its Brighton lobby to walk-in visitors and for in-person payments.

United Power was one of the first Colorado utilities to pause disconnections for non-payment and waive late fees and disconnect fees when the initial pandemic stay-at-home orders were issued. Disconnections for non-payment resumed in July 2020, and on May 18th, late fees for payments not received by the due date and reconnection fees to restore electric service will resume. United Power offers several ways to avoid fees, including payment arrangements, enrolling in Pay As You Go pre-paid electric service, and applying for Co-op Cares Funds. The cooperative allocated $550,000 in relief funds to help members financially impacted by COVID. Any member struggling to make their payments in full or on time is encouraged to call United Power to access resources for assistance.

“We want to help our members avoid additional fees and disconnections, but they need to reach out to us before they are past due on their payments,” said Francis Ashu, United Power Director of Member Services. “Through our Co-op Cares fund, we have been able to help almost two thousand members financially impacted by COVID, and there are still funds available for members who are facing hardships.”

On June 1st, United Power’s Brighton Headquarters lobby at 500 Cooperative Way will re-open. While we will continue providing a suite of remote options to assist members, our Representatives will be available to assist members in person during regular business hours of Monday-Friday, 7:30 a.m. to 5:30 p.m. Masks and social distancing will be required for all visitors and employees as directed by local health code mandates. The Carbon Valley and Coal Creek offices remain closed to visitors. Payment kiosks accept cash, check, and card payments and are available at all United Power offices and the Bank of Colorado Operations Center in Ft Lupton.

“Our dedicated employees are anxious to see our members and interact with them in person again. We are glad that a safe return to normal operations is possible,” said Mark A. Gabriel, United Power President, and Chief Executive Officer. “United Power has taken every precaution to protect employees from being affected by COVID. With one office re-opening, we will continue to adhere to health department guidelines in the office, and some teams will continue to work remotely. To further protect our employees and ensure they are here to serve our members, we are offering an on-site vaccine clinic for employees and family members.”

United Power President and CEO Mark A. Gabriel testified before the House Energy and Environment Committee in favor of Senate Bill 21-072 requiring all utilities to join organized wholesale markets.

“The West is on the precipice of great change in electric generation and transmission,” Gabriel said, “And the movement to cleaner sources of generation will require a full market.” He told the committee that while the move to energy imbalance services such as those provided by the Southwest Power Pool (SPP) in its Western Energy Imbalance Service (WEIS) and California Independent System Operator’s Energy Imbalance Service (EIM) is a good start, neither provides the benefit of a true regional transmission organization with day-ahead markets.

“Markets provide two functions, acting as the air traffic controller and facilitating financial transactions,” Gabriel explained. “They function best when crossing time and weather zones.”

Named to lead United Power in March, Gabriel was the Administrator and Chief Executive Officer of the Western Area Power Administration. He moved WAPA into the full market in SPP for states in the Upper Great Plains in 2015 that resulted in a $145 million savings for its utility customers. In February, WAPA moved its Rocky Mountain Region and Colorado River Storage Project Regions into the SPP WEIS imbalance Service and in March the Sierra Nevada Region into the CALISO EIM.

“Flexibility in generation supply is best supported by fully operational markets,” he said. In addition, Gabriel pointed out that the Bill’s timeframe of 2030 may be overtaken by events.

The United Power Board of Directors voted to support SB21-072 when it was introduced earlier this year by primary sponsor Senator Chris Hansen. SB-72 is a lengthy, complex bill which creates statutory language to require investor-owned utilities to join a Regional Transmission Organization (RTO) by 2030, expedites electric transmission line approval processes at the Colorado Public Utilities Commission (PUC) and creates the Colorado Electric Transmission Authority (CETA) to assist in financing construction or purchase of transmission projects.  

After passing through two committee hearings and floor votes in the Senate, SB 21-072 passed in the House Energy and Environment Committee on a 11-2 vote. Audio of Mark A. Gabriel’s testimony can be found here. Mr. Gabriel speaks at 4:57 pm.