Reliability Outperforms National Averages Year-Over-Year

Members expect consistently reliable power from their electric utility. United Power has maintained a standard of excellence in system performance, delivering results that far exceed the national average year-over-year. The cooperative has continued to meet this standard while it navigated a power supply transition last year and is incorporating new, innovative projects that source and store power locally. 

The cooperative’s exit from its wholesale power contract in May of 2024 meant bringing on new contracts from a mix of traditional and sustainable resources into the distribution system. Aside from celebrating United Power’s energy independence, the switch was successfully executed without any power disruptions, ensuring members can count on the cooperative to maintain its standards for reliability and resiliency across the distribution system.

United Power has collected 18 months of data since the transition, demonstrating consistent system reliability.

Measuring Reliability, By the Numbers

Electric utilities use a variety of key performance indicators to measure how effectively and efficiently their systems are operating. The most common indicator is known as the System Average Interruption Duration Index, or SAIDI. United Power also tracks the System Average Interruption Frequency Index, or SAIFI. These indicators are among the many used by utilities to analyze system performance and calculate outage expectations for an average member. 

SAIDI is the measurement of cumulative outage time (in minutes) an average member would expect to experience over the course of a year. The national average across all electric utilities was 131 minutes in 2024 and nearly 240 minutes for cooperatives, according to the Energy Information Administration (EIA). United Power’s SAIDI score has stayed below 80 minutes each of the past three years and is just above 60 minutes through September of this year.

SAIFI measures the total number of outages an average member would expect to experience over the course of a year (frequency of outages experienced). United Power’s score of 0.90 in 2024 means the average meter experienced fewer than one outage throughout the year, again exceeding the national average across all electric utilities (1.07) and other cooperatives (1.61), per the EIA. Put another way, most United Power members were unlikely to experience more than one outage last year, and many did not experience an outage at all. 

Another performance indicator used by utilities measures the system’s overall availability rate. The co-op’s three-year availability rate was between 98.8% and 99.9%. 

“Our system’s performance is due to the great effort of our engineering and operations teams,” said Mark A. Gabriel, United Power’s President and CEO. “They are responsible for reviewing and interpreting data and developing strategies to improve the system. We are setting the standard for other utilities while meeting our members’ expectations.”

Building a Better System

United Power’s approach to maximizing system performance utilizes a comprehensive combination of design practices, proactive maintenance projects, and extensive integration of automated and smart field devices. 

Outages are an intrinsic reality for electric utilities. United Power can mitigate them, but cannot guarantee they will not happen. Mitigation begins with building the system so that outages are recognized earlier, impact fewer members, and are restored quickly — and more importantly, safely. The cooperative designs the system with these steps in mind. 

One of the ways this is accomplished is known as a “redundancy.” This essentially means that power can be rerouted from an alternate source to restore members during an outage while crews are investigating the cause or working on repairs. Most members are on a redundant system, which is part of why United Power’s average restoration times are also among the best in the country. 

Another design strategy is “sectionalizing.” This means that when a fault results in an outage, depending on where it is located down the line, it may affect fewer members. Devices are installed in sections throughout the distribution system to limit outage impact. 

United Power also deploys automated devices that collect system data. That information can help locate and clear faults to minimize outages and reduce restoration times or identify infrastructure that is not performing optimally and needs to be repaired. This data has been helpful in the cooperative’s maintenance plan, which proactively targets the worst-performing sections of the system to improve reliability and increase resiliency. 

United Power outperforms other electric utilities across the various metrics used to evaluate system performance, but the cooperative regularly reviews emerging strategies and innovative technologies that can further improve reliability. Delivering safe and reliable power is the co-op’s core responsibility to members. You can be sure it is not taken lightly.

NOTICE OF CHANGE IN THE RATE TARIFFS OF UNITED POWER, INC.

DATE OF NOTICE:  Nov. 7, 2025

United Power Inc.’s elected board of directors has approved changes to United Power’s rate tariff schedules for energy usage, including increases to both demand and fixed charges, to become effective on or after Jan. 1, 2026, as described on each applicable rate tariff posted on www.unitedpower.com. Additionally, the on-peak window for residential and commercial time of use rates will change from the current window of 2:00 p.m. to 10:00 p.m. to a shorter window of 5:00 p.m. to 9:00 p.m. These adjustments are necessary for all rate classes due to increased wholesale power and transmission costs, increased costs due to tariffs and continued inflationary pressures on the supply chain, and to keep United Power in compliance with its indenture, note purchase agreements, and financial goals. There will also be a new rate class labeled Municipal Owned Lighting Service (MOL).

The present and proposed tariff provisions are available for examination at the Coal Creek Branch Office, located at 5 Gross Dam Road, Golden, CO; the headquarters office located at 500 Cooperative Way, Brighton, CO; the Carbon Valley Branch Office at 9586 E. I-25 Frontage Road, Longmont, CO; and on the cooperative’s website at www.unitedpower.com.

Anyone who desires to file either an informal complaint or a formal complaint with United Power must do so in writing as required by United Power’s Rules and Regulations, accessible online at www.unitedpower.com/bylaws-rates-tariffs.

UNITED POWER, INC.

By: Mark A. Gabriel, President and Chief Executive Officer

MORE INFORMATION: United Power 2026 Rate Change Information

Proactive Strategies to Protect Members & Communities

A small neighborhood on the northeast side of the Gross Dam Reservoir in Coal Creek Canyon was evacuated late last summer after a fire erupted at a work site in the community. The Lake Shore Fire damaged at least two structures and burned nearly seven acres before it was contained. Although United Power members were minimally impacted due to the rapid response of local emergency management teams, the close call demonstrates the reality of wildfire risks in Colorado.

October is nationally recognized as Fire Prevention Month, but for the cooperative, every day is an ongoing effort to improve fire mitigation strategies that protect members and communities. United Power debuted its first official Wildfire Mitigation Plan in 2019 to highlight existing programs and guide future initiatives. It directs the cooperative to implement industry-leading strategies and utilize innovative technologies that identify and address risk factors. Like Our Cooperative Roadmap, the plan evolves each year through review and revision, accounting for emerging technology and new data about the service territory. 

“A wildfire mitigation plan is essential for any electric utility and is top of mind at United Power,” said Adam Dillon, Vice President of Operations. “Not only does it prepare us for a wildfire event and help protect our communities, it also helps improve our system reliability and keeps us engaged with the communities we serve.”

The single largest element of the plan is its robust and aggressive approach to vegetation management, which includes clearing rights-of-way and increasing accessibility to electrical equipment for maintenance and outage restoration. Clearing overgrowth is critical and removes hazards that could create an ignition or fuel source. The cooperative onboarded a new solution for efficiently scheduling and tracking vegetation management projects called AiDash in 2021. The sophisticated software leverages artificial intelligence with satellite imagery to establish growth patterns and identify risks in real time. The implementation was so successful that AiDash recognized United Power for its impact on wildfire risk reduction.

One of the cooperative’s challenges in wildfire mitigation is serving a rugged mountain territory with difficult terrain for crews to inspect efficiently. United Power recently enhanced its drone inspection program with light detection and ranging imaging — more commonly known as LiDAR — to map high risk areas and conduct line inspections. This imaging helps quickly identify issues so that repairs can be made sooner. The first flights took place late last year with additional focus earlier this summer.

The implementation of AiDash and LiDAR continues the cooperative’s historical trend of reviewing and deploying new technology in innovative ways that improve system resiliency and mitigate wildfire risk. The cooperative has long been an industry leader for its deployment of automated smart devices, which allows the cooperative to quickly restore power during an outage or cut the flow of power during high-risk fire weather. United Power also uses infrared cameras to detect heat signatures at its substations and sensors strategically located in high-risk areas that can detect smoke and gas particulates. 

“We are always looking at ways to improve our mitigation plan,” said Travis Rodlin, Mountain Area Manager. “Technology is ever changing. Our use of artificial intelligence may increase as it evolves to improve speed and efficiency of our evaluations and efforts. Hybrid undergrounding is also being researched within the industry, which could benefit areas where undergrounding was not previously cost effective or possible.”

United Power has developed operational procedures, called Wildfire Safety Mode, that are enacted when the National Weather Service issues Red Flag Warnings. These warnings mean the combination of weather conditions — high temperatures, low humidity, and strong winds — increase the risk of fire danger. While in wildfire safety mode, the system will automatically de-energize line segments when foreign objects are detected, and they will remain off until crews have completed a manual inspection. Another inspection is completed after power is restored. This may temporarily increase outage restoration times but substantially increases safety and reduces fire risk. 

“Ultimately, wildfire mitigation cannot be the sole responsibility of any single utility,” Rodlin said. “It requires a community-wide commitment. Proactive measures like home hardening, creating defensible space, and property-wide mitigation are essential to help our communities be better prepared. That is why we actively collaborate at the county and state levels and will continue to support local efforts to build a more resilient community together.” 

Members can learn more about the cooperative’s Wildfire Mitigation Plan here.