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01/23/2019 - 01:51 PM
Title Quick Thinking Walgreens Clerk Saves United Power Member from Scam /sites/default/files/styles/news_card_553x430_/public/news/10_12_2018_Walgreens.png?itok=nhOVrnbN Friday | October 12, 2018 Card Teaser The proactive actions of Brighton Walgreens employees prevented a United Power member from becoming the victim of an attempted utility scam—saving the customer hundreds of dollars. The proactive actions of Brighton Walgreens employees prevented a United Power member from becoming the victim of an attempted utility scam—saving the customer hundreds of dollars. United Power teamed up with the Brighton Police Department Friday afternoon to present Scam Stopper awards to the attentive store employees. “We commend Walgreens and your employees for looking out for your customers, and stopping this scam attempt,” said Troy Whitmore, United Power Public Affairs Officer. “Unfortunately, this type of scam happens more frequently than we’d like, and not all of our members are this lucky. Proactive efforts by local businesses like Walgreens are one of our best defenses against these scams.” This phone scam attempt surfaces regularly in the United Power territory. A member is contacted over the phone by a utility imposter who instructs the member to purchase a pre-paid debit card to pay an overdue electric bill. The caller threatens disconnection of electric service if they don’t pay immediately. One lucky member who came close to becoming a victim received a similar call Friday morning. After receiving demands to pay right away, the member visited the Brighton Walgreens to deposit $400 onto a pre-paid debit card. Walgreens employee, Kathy Olson, was running the register Friday morning and felt uneasy about the transaction after the customer mentioned she was instructed to load the pre-paid card. She consulted with the store’s assistant manager, Jessie Porter, and they advised the member of this type of scam. They encouraged the customer to verify with United Power before giving anyone money over the phone, and the member went straight to United Power’s office. United Power warns members to be alert to this type of fraudulent activity, and to stay informed of their account status. United Power reminds members that the cooperative will never call in person to collect payment, will never demand pre-paid debit cards as payment for overdue electric bills, and will never visit a member in person to collect money. If ever in doubt, call United Power at the phone number printed on your statement, or log-in to your account online through the SmartHub Billing & Payment portal. Brighton Police Department encourages residents to always report suspicious activity. Even if you don’t become a victim of a scam, your information helps law enforcement in their efforts to stop the perpetrators of these sophisticated scams.11/03/2023 - 12:59 PM
Rate Increase Approved Friday | November 3, 2023 The rate increase adjusts for inflation and higher wholesale power costs. Read more >05/30/2018 - 03:16 PM
Rebate Requirements Changing in 2018 on Heat Pump Air Conditioners Thursday | November 9, 2017 Beginning next year, members will see some changes to the rebate requirements on heat pump air conditioners as well as an increase in rebate amounts. Read more >12/04/2019 - 09:05 AM
Residential, Irrigation Rates to See Small Increase Wednesday | December 4, 2019 The United Power board of directors proposed a modest increase in residential rates at their November 8th regulatory meeting. Read more >01/23/2019 - 09:31 AM
Title Resources Offer Closer Look at Your Demand /sites/default/files/styles/news_card_553x430_/public/news/Sept2018_NL_Resources.png?itok=N7FvEo9G Monday | September 3, 2018 Card Teaser The Power Portal is United Power’s newest resource for members, and offers a detailed look at monthly energy consumption data and overall usage history. This free resource allows members to view monthly, daily and hourly energy use in 15 minute intervals. In the past few issues of the United Newsline, United Power has been discussing the new residential demand rate that will go into effect in 2019. This month, members will begin seeing a new line on their monthly bills: a Demand Charge. This new line is appearing ahead of next year’s rate change to prepare and educate members on this shift in thinking about their electric consumption. For the remainder of 2018, your bill will show a Demand Charge with an associated kilowatt (kW) measurement, reflecting the highest 15 minute interval of power use over that month’s billing period. There is currently no charge associated with the Demand Charge (kW) line item, but by printing this new item on member’s electric statements and presenting a new online resource – the Power Portal – members have the information to pinpoint what drives their monthly demand and take steps to control their energy consumption. The Power Portal is United Power’s newest resource for members, and offers a detailed look at monthly energy consumption data and overall usage history. This free resource allows members to view monthly, daily and hourly energy use in 15 minute intervals. By graphing and making notes of highest usage intervals, members can determine what activities contribute to their energy and demand, and monitor any impact changing behaviors can make. For instance, by looking at the portal data you may see that your highest demand corresponded with a big dinner you hosted for family or a day when you were baking and doing laundry at the end of a long week. The Portal provides the records to determine what activities had the most affect on your demand. The Board will review proposed rate changes this fall, with the intention of introducing the rate slowly and incrementally over a four-year period. The process includes an extensive Cost of Service study, so rates are designed to reflect how the members affect our costs. Residential demand charges will be lower than commercial members. “Since we have detailed information about how members use power in their homes, the new demand rate will be a fairer way for us to bill members for their use,” stated Dean Hubbuck, Power Supply & Rates Director. “Residential users maximum impact on the system is lower than commercial customers, and their rates will reflect the difference. We believe a modest demand charge with a reasonable energy rate is the best way to recover our costs.” Beginning in 2019, bills will show a charge for demand, accompanied by a corresponding reduction in the Energy Charge (kWh). The Demand Charge is figured by multiplying the highest demand interval (kW) by the per kW rate. Before final demand rates are approved, United Power is encouraging members to learn more about their personal electric usage and how they can make subtle changes to save even more. You Have the Power Curious to see when you used the most energy this past month? Was it the high temps or maybe your new hot tub using more energy than you expected? Use the Power Portal to pinpoint what’s driving your energy use. Access your complete energy consumption portfolio in 15-minute increments throughout the day to get a clear look at how you use energy. To use the Power Portal, login and click on My Consumption Data. Under the Usage Dashboard, select the Account to view, choose Current Month from the drop-down and select Billing Month. Under the blue bar chart, you may need to click the Demand option to turn on the orange Demand line in the graph. The orange diamond indicates the interval with the highest demand. Click the blue bar to display each 15-minute interval from that day. Hover over the graph for more detail. Learn more about the Power Portal and how to register at www.unitedpower.com/powerportal. The monthly view in the Power Portal presents your energy use for each day. Choose to view the month by calendar month to see the first through the last day of the month, or view by billing month to view from the first day through the last day of that billing cycle. Viewing your monthly usage helps highlight trends in when you use the most energy. By clicking on any blue bar representing daily energy use, you can zoom in to see every hour of the day by 15-minute intervals. This view can help you pinpoint the interval driving your peak and help you recall activities in your home that contributed.01/22/2019 - 09:56 AM
Title Responsible Generator Use Saves Lives /sites/default/files/styles/news_card_553x430_/public/news/Apr2018_NL_PortableGenerator.png?itok=0pHT4kIE Monday | April 2, 2018 Card Teaser The use of portable generators is commonplace during power outages, but you may not know they can potentially create one of the more dangerous situations for the linemen trying to restore power to you and your neighbors. Electricity is something many don’t think about until it’s not working. For some, backup plans are already in place to ensure a continual flow of power when storms or high winds threaten to disrupt service. The use of portable generators is commonplace during power outages, but you may not know they can potentially create one of the more dangerous situations for the linemen trying to restore power to you and your neighbors. When a generator is plugged into a wall outlet, service panel or breaker box, it produces a “backfeed,” which happens when electrical energy flows in the reverse direction from its normal flow. A backfeed reenergizes the transformer closest to your house, and puts linemen at risk of electrocution. Think of a transformer as a funnel. As electricity enters the transformer from the powerlines, it is funneled out at a lower voltage sufficient to provide power to a household. When it enters from the reverse direction, it has the opposite effect, returning the voltage to a higher level. Linemen who are caught unaware of a backfeed could risk serious injury, or even death. It is never recommended to plug a generator into a wall outlet, service panel or breaker box; instead, plug appliances and other electrical devices directly into the generator as specified in the product’s operating instructions. In the event you find it necessary to plug the generator into a wall outlet, flipping your property’s main breaker to the “off” position may provide protection to linemen working in the area. This position prevents electricity from flowing into or out of the breaker. Remember to disconnect your generator from the wall outlet prior to turning the breaker back on. Linemen spend countless hours in dangerous situations making sure power continues to flow to every member in our service area. Help us take the necessary steps to keep them safe.05/30/2018 - 02:45 PM
Results of 2017 United Power Director Election Thursday | April 27, 2017 Races for a seat in all four United Power director districts were decided by a vote of the members at the 2017 Annual Meeting on Apr. 18 at the Adams County Fairgrounds. Read more >07/13/2021 - 10:47 AM
Title Reunited & Ready /sites/default/files/styles/news_card_553x430_/public/news/JulyAug2021_Reunited.jpg?itok=kTUsOe6h Thursday | July 8, 2021 Card Teaser After more than a year of altered business practices during COVID-19, United Power has resumed normal activities. For more than a year, United Power has had to alter business practices so that it could continue serving members safely and effectively. While linemen continued responding to outages and conducting maintenance to improve reliability, other practices had to change to accommodate members and employees throughout the pandemic. In June, the cooperative was able to resume normal activities as state officials began easing public health requirements for businesses and public spaces. Brighton Office Reopens United Power welcomed employees back when its office location in Brighton re-opened to members on June 1. The cooperative preemptively closed its office locations in March 2020 as the pandemic began and employees transitioned to remote work. To help members continue to access convenient payment centers, several payment kiosks were installed around the cooperative’s service territory, including its office locations in Carbon Valley and Brighton. A kiosk had previously been installed at the Coal Creek office and another was added in Fort Lupton at the Bank of Colorado Operation Center. The four payment kiosks will remain available for members who would like to continue using them. In Your Community For the first time in more than a year, in-person community events have returned, and United Power will play a crucial role in helping make many of them a reality. Not only that, but you’ll see the cooperative present at several upcoming events throughout the summer and fall. Be sure to stop by the cooperative’s booths to say hello. Our employees are ready to see our members’ friendly faces. Employee Vaccination Clinic Scheduling a vaccination appointment was a difficult task this spring. With employees returning to the office, United Power hosted a free and voluntary clinic for employees — and their families — who were interested in receiving the vaccine but had been unable to schedule an appointment. It’s one more way the cooperative is ensuring its employees can return to work and interact with members safely. Carbon Valley Open House All members are invited to United Power’s Carbon Valley Service Center on August 28 to celebrate the co-op surpassing 100,000 meters. The cooperative will also finally have an opportunity to unveil its newest office location to members in attendance during the celebration. As United Power and the communities it serves continue the transition out of COVID protocols, the cooperative looks forward to seeing its members again. Safe Ways to Pay Your Bills United Power reopened its Brighton office to members beginning June 1. For members who have not been vaccinated or are uncomfortable coming into United Power’s office to make payments, the cooperative offers a variety of safe alternatives:- Online/Mobile: A quick and easy way to view your account and make payments from your home or remotely using the United Power app. Online accounts can also be used to report outages.
- Auto Pay: A hassle-free way to ensure payments are made on time every month. Sign up using your online account.
- Payment Kiosks: United Power has four kiosk locations: Brighton, Carbon Valley, Fort Lupton and Coal Creek. Members only need an account number and form of payment. Cash/credit are applied immediately to your account.
- Pay By Phone: Payment can be made 24 hours/day by calling 866-999-4485.
- Pay Now: Allows members to make quick, one-time payments without needing a login or password. You’ll just need an account number and form of payment.
- Pay As You Go: A new payment method for members allows you to pay for power before you use it.
09/27/2019 - 08:46 AM
Title Rising to the Occasion /sites/default/files/styles/news_card_553x430_/public/news/SeptOct_NL_Balloon.jpg?itok=BdvzdBLd Friday | September 27, 2019 Card Teaser United Power partnered with Touchstone's national balloon program to present to donations to area nonprofits. The early morning sun shining off the Touchstone Energy hot air balloon provided the perfect backdrop for United Power at the Adams County Fair in early August. United Power partnered with Touchstone Energy Cooperative’s national balloon program to present two donations to local nonprofits that are doing incredible work in our community: Food for Hope There are thousands of children in Adams County who receive little to nothing to eat when they are not at school. Food for Hope seeks to empower and nourish the future of our community by providing nutritious food to children in need. Foster Source Provides relevant training, resources and support to foster parents from a trauma-informed approach, giving them the skills and confidence to spark healing in vulnerable children.11/18/2022 - 05:55 PM
Title Roadmap: Business Agility & Resilience Through IT/OT Strategy /sites/default/files/styles/news_card_553x430_/public/news/EarlyWinter_NL_ITOT.jpg?itok=_zDWqqZ1 Friday | November 18, 2022 Card Teaser The final Roadmap pillar focuses on our information technology (IT) and operational technology (OT) systems strategies. Our Cooperative Roadmap (Roadmap) is United Power’s functional plan for the future, and focuses on four specific pillars the cooperative views as essential to strengthening its position as a leader in the electric industry. In previous newsletters, we have highlighted our commitment to pursing affordable and sustainable power, optimizing our distribution system, and our commitment to member and community engagement. The final Roadmap pillar focuses on our information technology (IT) and operational technology (OT) systems strategies, which allow us to be efficient and functional in maintaining our distribution system. Advancing technologies play a critical role in how United Power responds to and prevents outages. Without the insight computerized systems provide, the cooperative would not be able to see in-depth information about grid performance and conduct targeted maintenance. In a way, this pillar is foundational for meeting the requirements of grid optimization. “United Power has taken an approach of embracing IT,” said Rex Webster, an infrastructure engineer at the cooperative. “It’s where they integrate us into decision making that allows us to shape and guide workflows, processes, and systems.” United Power’s Advanced Metering Infrastructure (AMI) is a computerized system that provides the cooperative with information about energy usage. It helps guide grid construction and improvements and ensure sufficient power is delivered where members need it. In many cases, we can use this system to identify and respond to outages before members may even be aware. It is the availability of this infrastructure that also allows us to offer Power Portal to our members, where you can view energy usage in 15-minute segments and make energy-saving habit changes. The implementation of informational technology strategies would not be complete without factoring in the ever-increasing threat to cybersecurity. “We’ve implemented many state-of-the-art cybersecurity tools and monitoring services on both our field devices and our corporate networks,” Webster said. Technology is advancing rapidly, and new technology may be on the horizon that offers even greater insight into our distribution system. While we have no way of knowing what may be available tomorrow, our systems are built to adapt as changes take place. We are constantly looking for advantageous options that enable us to better serve our members. “Our Cooperative Roadmap is looking ahead over the next 10 years as we become a more fully functional distribution system operator,” said Reliability Engineer Tyler Bain. “But in reality, we’re already down that path, and we’re already deploying and utilizing the systems that are going to make some of those futuristic thoughts possible today.”09/16/2022 - 10:17 AM
Roadmap: Optimizing Our Distribution System Friday | September 16, 2022 United Power is proud to manage a comprehensive maintenance plan that has produced one of the most reliable systems in the country. Read more >07/07/2022 - 10:25 AM
Roadmap: Providing Flexible, Affordable, Sustainable Power & Services Thursday | July 7, 2022 United Power caught the attention of electric distribution co-ops in April when it filed its non-conditional Notice of Intent to Withdraw from its wholesale power contract with Tri-State. Read more >